Care Management Support Specialist

Jobtome; Troy (MO); On-site; USD 21,000 - 40,000; Full time

Job summary

Molina Healthcare is seeking an Administrative Support professional to assist the care management team in delivering integrated care services. This non-clinical role emphasizes scheduling, data entry, correspondence, and coordination of member services.

You will screen cases, assign to care managers, and support the care management process while maintaining attention to detail and strong customer service. Experience in healthcare admin and Microsoft Office proficiency are preferred.

Qualifications

• At least 1 year of administrative support experience in health care.
• Strong attention to detail.
• Problem-solving skills.
• Proficiency with Microsoft Office (Outlook, Word, Excel) or similar software.
• Excellent customer service skills.
• Time-management and organizational skills.
• Strong verbal and written communication skills.
• Microsoft Office suite proficiency.

Responsibilities

• Facilitates administrative support including case assignment, member screening and scheduling, correspondence processing, data entry and clerical support for team facilitating care management related services for members.
• Facilitates initial review of assigned case levels and assists in case management assignment to care managers.
• Reviews data to identify principal member needs and helps implement care plans under direction of the care manager.
• Schedules member visits with care managers as needed.
• Screens members according to Molina policies and processes and assists care management staff during process of identifying appropriate member services.
• Coordinates required member services in accordance with member benefit plan.
• Promotes internal and external communication to enhance care management services.
• Processes member and provider correspondence.

Skills

Attention to detail

Problem-solving skills

Customer service skills

Time-management

Organizational skills

Verbal and written communication

Education

Certified Medical Assistant (CMA)

Tools

Microsoft Office

Job description

Molina Healthcare is seeking an Administrative Support professional to assist the care management team in delivering integrated care services. This non-clinical role emphasizes scheduling, data entry, correspondence, and coordination of member services.

You will screen cases, assign to care managers, and support the care management process while maintaining attention to detail and strong customer service. Experience in healthcare admin and Microsoft Office proficiency are preferred.