Care Management Support Specialist

Jobtome; San Antonio (TX); On-site; USD 21,000 - 40,000; Full time

Job summary

Molina Healthcare is hiring for a non-clinical administrative support role in care management in the United States. You will assist in case management, scheduling, and coordinating member services to deliver integrated care.

The role emphasizes data review, communication, and adherence to policies. 1+ year experience and MSP Office proficiency are preferred, with a focus on quality member care.

Qualifications

• 1+ year of administrative support in health care or equivalent.
• Strong attention to detail and problem-solving skills.
• Proficient with Microsoft Office (Outlook, Word, Excel).
• Excellent customer service and communication skills.
• Good time-management and organization.

Responsibilities

• Provide admin support for care management teams incl. case assignment and scheduling.
• Assist in initial review of case levels and assignments to care managers.
• Review data to identify member needs and help implement care plans.
• Schedule member visits with care managers as needed.
• Screen members per Molina policies and identify services.
• Coordinate required member services per member benefit plan.
• Promote internal/external communication to enhance care management.
• Process member and provider correspondence.
• Handle 100% inbound call center calls.

Skills

Administrative support

Attention to detail

Problem solving

Customer service

Time management

Verbal & written comms

Microsoft Office

Tools

Microsoft Office

Job description

Molina Healthcare is hiring for a non-clinical administrative support role in care management in the United States. You will assist in case management, scheduling, and coordinating member services to deliver integrated care.

The role emphasizes data review, communication, and adherence to policies. 1+ year experience and MSP Office proficiency are preferred, with a focus on quality member care.