Care Management Support Specialist

BRMS; Folsom (CA); Sur place; USD 38 000 - 60 000; Plein temps

Résumé du poste

BRMS is seeking a Care Management Assistant (CMA) to support Care Management Coordinators in a fast-paced environment. You will handle calls, faxes, and authorization entries, while maintaining HIPAA confidentiality and meeting tight deadlines.

The role emphasizes administrative excellence, reliability, and the ability to multitask in a team setting, with core hours and on-site work in California.

Qualifications

• Strong written and verbal communication skills.
• Customer service oriented for internal and external clients.
• Excellent organizational skills to manage multiple deadlines and priorities.
• Keyboarding proficiency and familiarity with standard office equipment.
• Proficient with Microsoft Office and document scanning software.
• Medical terminology knowledge preferred.
• Able to work independently and as part of a team.
• Must be available within core hours of operation.

Responsabilités

• Answer a high volume of telephone calls.
• Process faxes and enter authorizations for review.
• Maintain HIPAA confidentiality and adhere to policies.
• Log and distribute mail; manage department email.
• Handle basic office tasks: filing, copying, scanning, etc.
• Enter requests into the Medical Utilization Review system with accuracy.
• Meet deadlines for determination letters within 24 hours.

Connaissances

Communication

Customer service

Organizational skills

Typing

Microsoft Office

Excel

Medical terminology

Independent work

Teamwork

Formation

High School diploma or GED

Outils

Microsoft Office

Document scanning software

Description du poste

BRMS is seeking a Care Management Assistant (CMA) to support Care Management Coordinators in a fast-paced environment. You will handle calls, faxes, and authorization entries, while maintaining HIPAA confidentiality and meeting tight deadlines.

The role emphasizes administrative excellence, reliability, and the ability to multitask in a team setting, with core hours and on-site work in California.