Care Management Support Coordinator II | Healthcare Outreach (Contract)

Pyramid Consulting Healthcare; McAllen (TX); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Health insurance

401(k) plan

Paid sick leave

Job summary

Pyramid Consulting, Inc. is seeking a Care Management Support Coordinator II for an onsite, McAllen, TX contract role. The position requires 1–2 years of call center experience in healthcare and strong customer service skills to support care plan steps and scheduling.

Onsite duties include onboarding, administrative tasks, and maintaining non-clinical records while addressing SDOH needs. Expect a high-volume environment with a daily target of 30 member contacts.

Qualifications

• 1–2 years of call center experience in health care or managed care.
• High School Diploma or equivalent required.
• Proficiency in Microsoft Office (Outlook and Excel).
• Strong customer service skills and ability to handle high call volumes.
• Bilingual abilities are a plus.

Responsibilities

• Provide outreach to members via phone to support care plan steps and scheduling.
• Serve as front-line support for member and provider inquiries, explaining care plan procedures and protocols.
• Assist with onboarding and day-to-day administrative duties, including sending welcome letters and educational materials.
• Document and maintain non-clinical member records to ensure compliance with state and regulatory requirements.
• Make referrals to address Social Determinants of Health (SDOH) needs and ensure members receive high-quality customer service.
• Meet a daily goal of contacting at least 30 members to schedule assessments and follow up within strict turnaround times.

Skills

Call center experience

Customer service

Bilingual (nice to have)

Education

High School Diploma or equivalent

Tools

Outlook

Excel

Job description

Pyramid Consulting, Inc. is seeking a Care Management Support Coordinator II for an onsite, McAllen, TX contract role. The position requires 1–2 years of call center experience in healthcare and strong customer service skills to support care plan steps and scheduling.

Onsite duties include onboarding, administrative tasks, and maintaining non-clinical records while addressing SDOH needs. Expect a high-volume environment with a daily target of 30 member contacts.