Care Management Support Coordinator II

Pyramid Consulting Healthcare; McAllen (TX); In loco; USD 21.000 - 30.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health insurance

401(k) plan

Paid sick leave

Descrizione del lavoro

Pyramid Consulting, Inc. is seeking a Care Management Support Coordinator II for an onsite, McAllen, TX contract role. The position requires 1–2 years of call center experience in healthcare and strong customer service skills to support care plan steps and scheduling.

Onsite duties include onboarding, administrative tasks, and maintaining non-clinical records while addressing SDOH needs. Expect a high-volume environment with a daily target of 30 member contacts.

Competenze

• 1–2 years of call center experience in health care or managed care.
• High School Diploma or equivalent required.
• Proficiency in Microsoft Office (Outlook and Excel).
• Strong customer service skills and ability to handle high call volumes.
• Bilingual abilities are a plus.

Mansioni

• Provide outreach to members via phone to support care plan steps and scheduling.
• Serve as front-line support for member and provider inquiries, explaining care plan procedures and protocols.
• Assist with onboarding and day-to-day administrative duties, including sending welcome letters and educational materials.
• Document and maintain non-clinical member records to ensure compliance with state and regulatory requirements.
• Make referrals to address Social Determinants of Health (SDOH) needs and ensure members receive high-quality customer service.
• Meet a daily goal of contacting at least 30 members to schedule assessments and follow up within strict turnaround times.

Conoscenze

Call center experience

Customer service

Bilingual (nice to have)

Formazione

High School Diploma or equivalent

Strumenti

Outlook

Excel

Descrizione del lavoro

Immediate need for a talented Care Management Support Coordinator II. This is a 06+months contract opportunity with long-term potential and is located in McAllen, TX(Onsite).

Job ID:26-32575

Pay Range: $18.5/hour.

Employee benefits include, but are not limited to,

• health insurance (medical, dental, vision)
• 401(k) plan
• paid sick leave (depending on work location)

Key Responsibilities:

• Provide outreach to members via phone to support care plan next steps, community resources, and scheduling concerns.
• Serve as the front-line support for member and provider inquiries, explaining care plan procedures and protocols.
• Support member onboarding and day-to-day administrative duties, including sending welcome letters and educational materials.
• Document and maintain non-clinical member records to ensure compliance with state and regulatory requirements.
• Make referrals to address Social Determinants of Health (SDOH) needs and ensure members receive high-quality customer service.
• Meet a daily goal of contacting at least 30 members to schedule assessments and follow up within strict turnaround times.

Key Requirements and Technology Experience:

• 1 to 2 years of call center experience, preferably in a healthcare or managed care setting.
• High School Diploma or equivalent.
• Proficiency in Microsoft Office, including Outlook and Excel.
• Strong customer service skills and ability to handle high call volumes.
• Bilingual skills are nice to have.

Our client is a leading Healthcare Industry, and we are currently interviewing to fill this and other similar contract positions.

Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.