Care Management Associate: Healthcare Coordination & Impact

CVS Health; Austin (TX); On-site; USD 25,000 - 49,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off

Retirement savings options

Bonus eligibility

Job summary

CVS Health is seeking a Care Management Associate (CMA) to support care management and healthcare coordination programs. You will work with nurses, medical directors, providers, and care teams to ensure timely, appropriate, and cost-effective services.

Schedule: Monday–Friday 10:30 am to 7:00 pm Eastern, with no weekends or holidays but subject to business needs. The role is full-time in a team-focused, outcome-driven environment with comprehensive benefits.

Qualifications

• Knowledge of basic medical terminology and healthcare concepts.
• Strong customer service and communication skills, including telephone support.
• Call Center experience is required.
• Excellent organizational and problem-solving abilities.
• Proficiency with Microsoft Office applications, including Word and Excel.
• Ability to work effectively in a collaborative, multidisciplinary environment.
• High School Diploma or equivalent required.

Responsibilities

• Review and triage provider requests and member cases.
• Maintain accurate documentation.
• Communicate with healthcare providers, members, and internal teams to support quality care outcomes.
• Research and resolve case-related issues while ensuring compliance with regulatory and company standards.
• Provide administrative and customer support for operations.

Skills

Medical terminology

Customer service

Call Center

Organizational skills

Microsoft Office

Collaboration

High School Diploma

Education

High School Diploma or equivalent

Tools

Word

Excel

Job description

CVS Health is seeking a Care Management Associate (CMA) to support care management and healthcare coordination programs. You will work with nurses, medical directors, providers, and care teams to ensure timely, appropriate, and cost-effective services.

Schedule: Monday–Friday 10:30 am to 7:00 pm Eastern, with no weekends or holidays but subject to business needs. The role is full-time in a team-focused, outcome-driven environment with comprehensive benefits.