Care Management Assistant: Payer Liaison & Discharge

WVU Medicine; Morgantown (WV); On-site; USD 38,000 - 52,000; Full time

Job summary

WVUH West Virginia University Hospitals in Morgantown seeks an administrative professional to support the Care Management Team, coordinating with payers and post-acute providers and ensuring timely documentation in the Care Management EMR.

Responsibilities include discharge planning, arranging post-discharge services, and maintaining patient confidentiality. Strong communication and clerical skills are essential for this role.

Qualifications

• Two (2) years administrative experience.
• Associates or advanced degree preferred.
• Two (2) years’ experience in a health care setting.
• One (1) year of ICD9/CPT Coding or Medical Terminology experience.

Responsibilities

• Greets visitors and health care personnel promptly and professionally; screens visitors and calls for appropriate routing.
• Communicates clinical information with payers to obtain authorization for post-acute services and documents in EMR.
• Participates in discharge planning and coordinates post-acute care placements.
• Provides feedback to Care Management to optimize patient plans of care.
• Coordinates and arranges transportation and community services as directed by Care Managers.
• Maintains confidentiality and provides clerical support including faxing and filing.

Skills

Verbal communication

Written communication

Collaboration

Computer basics

Education

High School diploma or equivalent

Associates degree preferred

Job description

WVUH West Virginia University Hospitals in Morgantown seeks an administrative professional to support the Care Management Team, coordinating with payers and post-acute providers and ensuring timely documentation in the Care Management EMR.

Responsibilities include discharge planning, arranging post-discharge services, and maintaining patient confidentiality. Strong communication and clerical skills are essential for this role.