Care Management Assistant – Patient Discharge & Coordination

Bon Secours Mercy Health; Greenville (SC); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Competitive pay

Incentives

403(b) plan

Medical coverage

Job summary

Bon Secours Mercy Health in Greenville, SC is seeking a Care Management Assistant to support care management staff in daily duties. This role requires compassion, strong people skills and a passion for helping patients, especially during discharge planning and transitions.

You will collaborate with Care Managers and Social Workers, assist with faxing, mail, phone messages and other office tasks, and provide updates on approvals and denials as information is received.

Qualifications

• High School Diploma or GED (required).
• BLS Basic Life Support – American Heart Association (required).
• Some college (preferred).
• Previous healthcare experience with patient discharge planning procedures (preferred).

Responsibilities

• Assists in issuing Medicare Important Message letters after communication and prioritization with Care Management staff and delivers and explains observation status notifications to patients in observation status between 24-36 hours of admission, after communication and prioritization with Care Management staff.
• Collaborates with Care Managers and Social Workers, assists with faxing, mail management, phone message retrieval, and other office tasks.
• Provides updates on approvals and denials to Care Managers and Social Workers as information is received or requested from Ensemble.
• Provides assistance for non-complex arrangements related to discharge planning and transitions under the direction and supervision of the care manager.
• Assists in keeping community resource manuals up to date.

Skills

Care management

Care for patients

Patient Observation

Discharge planning

Mail management

Education

High School Diploma or GED

Some college

Job description

Bon Secours Mercy Health in Greenville, SC is seeking a Care Management Assistant to support care management staff in daily duties. This role requires compassion, strong people skills and a passion for helping patients, especially during discharge planning and transitions.

You will collaborate with Care Managers and Social Workers, assist with faxing, mail, phone messages and other office tasks, and provide updates on approvals and denials as information is received.