Case Management Assistant - St. Francis Eastside

Bon Secours; Greenville (SC); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Competitive pay

Medical, dental, vision coverage

Paid time off and leave

Tuition assistance & professional dev​

Job summary

The Care Management Assistant at Bon Secours (St. Francis Eastside) is a full-time role supporting care management staff with discharge planning and patient transitions.

The ideal candidate will bring strong people skills and a passion for helping others while working in a compassionate, patient-centered environment. Key duties include issuing Medicare messages, collaborating with care managers and social workers, updating on approvals/denials, and maintaining community resource manuals to

Qualifications

• High school diploma or GED is required.
• BLS Basic Life Support certification is required.
• Some college credits are preferred.
• Previous healthcare discharge planning experience is preferred.

Responsibilities

• Assists in issuing Medicare Important Message letters and explains observation status to patients within 24–36 hours of admission.
• Collaborates with Care Managers and Social Workers; handles faxing, mail, phone messages and other office tasks.
• Provides updates on approvals and denials to Care Managers and Social Workers as information is received.
• Assists with non-complex discharge planning and transitions under supervision.
• Keeps community resource manuals up to date.

Skills

Verbal communication

Written communication

Attention to detail

Critical thinking

Active listening

Organization

Time management

Teamwork

Relationship Building

Interpersonal Skills

Education

High School Diploma or GED

Some college (preferred)

Job description

About Us

As a faith-based and patient-focused organization, Bon Secours exists to enhance the health and well-being of all people in mind, body and spirit through exceptional patient care. Success in this goal requires a culture of compassion, collaboration, excellence and respect. Bon Secours seeks people that are committed to our values of compassion, human dignity, integrity, service and stewardship to create an environment where associates want to work and help communities thrive.

Care Management Assistant – St. Francis Eastside - Full-time

The Care Management Assistant works closely with the care management staff, assisting them with everyday duties. The Care Management Assistant must have a passion for working with people and strong people skills are invaluable in this position, as these professionals work closely with individuals in a variety of difficult situations.

Essential Functions

• Assists in issuing Medicare Important Message letters after communication and prioritization with Care Management staff and delivers and explains observation status notifications to patients in observation status between 24-36 hours of admission, after communication and prioritization with Care Management staff
• Collaborates with Care Managers and Social Workers, assists with faxing, mail management, phone message retrieval, and other office tasks
• Provides updates on approvals and denials to Care Managers and Social Workers as information is received or requested from Ensemble
• Provides assistance for non-complex arrangements related to discharge planning and transitions under the direction and supervision of the care manager
• Assists in keeping community resource manuals up to date

This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job-related duties as required by their supervisor, subject to reasonable accommodation.

Education

• High School Diploma or GED (required)
• Some college (preferred)

Licensure/Certification

• BLS Basic Life Support – American Heart Association (required)

Experience

• Previous healthcare experience with patient discharge planning procedures (preferred)

Hard/Tech/Clinical Skills

• Care management
• Care for patients
• Patient Observation
• Discharge planning
• Mail management

Soft/Interpersonal Skills

• Verbal communication
• Written communication
• Attention to detail
• Critical thinking
• Communication with family members
• Active listening
• Organization
• Task Management
• Time Management
• Teamwork
• Relationship Building
• Interpersonal Skills

What We Offer

• Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible)
• Medical, dental, vision, prescription coverage, HSA/FSA options, life insurance, mental health resources and discounts
• Paid time off, parental and FMLA leave, short- and long-term disability, backup care for children and elders
• Tuition assistance, professional development and continuing education support

Benefits may vary based on the market and employment status.

All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Bon secours – Youngstown, Ohio or Bon Secours – Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affi...