Care Management Assistant

University of Maryland Medical System Corporation; Glen Burnie (MD); On-site; USD 36,000 - 48,000; Full time

Job summary

University of Maryland Medical System Corporation seeks a detail-oriented non-clinical support specialist to assist inpatient care management teams. You will issue regulatory notices, track rehab insurance authorizations, and coordinate follow-up appointments and discharge packets.

Responsibilities include arranging non-medical transportation, performing clerical tasks, scanning into EPIC, and organizing supplies. Strong communication and confidentiality are essential in this role.

Qualifications

• High school diploma or equivalency required.
• Ability to handle multiple tasks and maintain confidentiality.
• Strong written and verbal communication skills and attention to detail.

Responsibilities

• Assist in-patient care management with non-clinical tasks to facilitate transitions of care.
• Issue regulatory notices and track insurance authorization for rehab placements.
• Schedule follow-up appointments and assemble discharge packets.
• Arrange non-medical transportation when indicated and provide clerical support.
• Scan documents into EPIC and organize supplies and forms.

Skills

Multitasking

Communication

Confidentiality

Written & Verbal Communication

Attention to Detail

Independence / Initiative

Computer Literacy

Organization

Education

High School Diploma

Tools

EPIC

Microsoft Office

Excel

Outlook

Job description

Job Requirements

Under the supervision of the Manager of Care Management, assist the in-patient Care Management teams by performing non-clinical tasks to facilitate smooth transitions of care throughout the hospital continuum of care. Responsible for issuing regulatory notices, tracking insurance authorization for rehab placements, making follow up appointments as needed, assembling discharge packets, making non-medical transportation arrangements when indicated and also assist with clerical support functions: Prepares documents and correspondence, scanning documents into EPIC, organizes supplies and forms, graphs, etc.

Work Experience

Work Experience: 1-2 years' experience in healthcare or related experience with computer experience, Outlook or other email platform, Excel helpful, General knowledge of medical terminology and EMR experience preferred.

Education & Training:

High school diploma or equivalency

Skills & Abilities:

Ability to a) handle multiple tasks simultaneously; b) communicate effectively with patients, medical staff and team members; c)maintain confidentiality with patient & team member information; d) communicate effectively in person, by phone and in writing; e)attention to detail and follow-through; f) work independently and take initiative over tasks, Computer literacy in word processing, database & spreadsheets, Microsoft Office, Outlook email; g) strong organizational skills