Care Management Assistant

University of Maryland Medical System; Glen Burnie (MD); On-site; USD 37,000 - 52,000; Full time

Job summary

University of Maryland Medical System in Maryland seeks an administrative support associate to assist the in-patient Care Management team with non-clinical tasks that ensure smooth transitions of care across the hospital continuum.

You will issue regulatory notices, track insurance authorizations for rehab placements, schedule follow-up appointments, assemble discharge packets and arrange non-medical transportation as needed, while performing clerical duties and EPIC documentation.

Qualifications

• 1–2 years of healthcare or related experience preferred.
• High school diploma or equivalent required.
• Proficient in Microsoft Office and EPIC or similar EMR systems.

Responsibilities

• Assist care management teams with non-clinical tasks to support patient transitions.
• Issue regulatory notices and track insurance authorizations for rehab placements.
• Schedule follow-up appointments and assemble discharge packets.
• Arrange non-medical transportation as needed and perform clerical duties.
• Scan documents into EPIC and maintain organized supplies.

Skills

Multitasking

Effective communication

Confidentiality

Written and spoken communication

Attention to detail

Independence

Computer literacy

Microsoft Office

Outlook email

Education

High school diploma or equivalent

Tools

EPIC

Excel

Outlook

Microsoft Word

Databases

Job description

Job Requirements

Under the supervision of the Manager of Care Management, assist the in-patient Care Management teams by performing non-clinical tasks to facilitate smooth transitions of care throughout the hospital continuum of care. Responsible for issuing regulatory notices, tracking insurance authorization for rehab placements, making follow up appointments as needed, assembling discharge packets, making non-medical transportation arrangements when indicated and also assist with clerical support functions: Prepares documents and correspondence, scanning documents into EPIC, organizes supplies and forms, graphs, etc.

Job Requirements

Under the supervision of the Manager of Care Management, assist the in-patient Care Management teams by performing non-clinical tasks to facilitate smooth transitions of care throughout the hospital continuum of care. Responsible for issuing regulatory notices, tracking insurance authorization for rehab placements, making follow up appointments as needed, assembling discharge packets, making non-medical transportation arrangements when indicated and also assist with clerical support functions: Prepares documents and correspondence, scanning documents into EPIC, organizes supplies and forms, graphs, etc.

Work Experience

Work Experience: 1-2 years' experience in healthcare or related experience with computer experience, Outlook or other email platform, Excel helpful, General knowledge of medical terminology and EMR experience preferred. Education & Training: High school diploma or equivalency

Skills & Abilities

Skills & Abilities: Ability to a) handle multiple tasks simultaneously; b) communicate effectively with patients, medical staff and team members; c)maintain confidentiality with patient & team member information; d) communicate effectively in person, by phone and in writing; e)attention to detail and follow-through; f) work independently and take initiative over tasks, Computer literacy in word processing, database & spreadsheets, Microsoft Office, Outlook email; g) strong organizational skills