Care Management Assistant

Advocate Health; Chicago (IL); On-site; USD 38,000 - 52,000; Full time

Job summary

Advocate Health in Chicago describes a role supporting Medicare discharge processes, coordinating Important Message from Medicare communications, and ensuring timely signatures and mailings. The position requires a high school diploma and clerical healthcare experience; strong Microsoft Office, communication, and adaptability are valued.

You will handle voicemail, document actions in Care Connection, assist with appeals, and help coordinate vendors and bed availability to support patient

Qualifications

• H.S. diploma or equivalent.
• 2-3 years clerical experience in a health care setting.
• Proficiency with Microsoft Office and data entry.
• Strong communication and customer-service skills.
• Ability to work under deadlines in a fast-paced environment.

Responsibilities

• Coordinate IM correspondence with Medicare.
• Obtain signatures from beneficiaries or emergency contacts within 48 hours of discharge.
• Mail letters to emergency contacts when needed.
• Monitor department voicemail and follow up.
• Deliver IM/Code 44 letters within 48 hours prior to discharge.
• Document IM/Code 44 activities in Care Connection.
• Provide clerical support during Medicare appeals.
• Coordinate discharge planning and share required documents with vendors.
• Assist with bed availability and update Care Manager on status.
• Identify and refer vendors for discharge needs (home health, nursing homes, DME, LTACH, Hospice).
• Communicate arrangements to Care Manager/Social Worker; inquire about benefits.
• Monitor social work voicemail and follow up.
• Compile department statistics.
• Update hospital systems related to discharge.
• Provide reports as directed by CM Leadership.
• Provide general clerical support to the department.
• Order supplies.
• Take meeting minutes for department and ad hoc meetings.

Skills

Data entry

Communication skills

Adaptability

Difficult calls handling

Education

High School Diploma or equivalent

2-3 years clerical experience in healthcare

Tools

Microsoft Office

Job description

Major Responsibilities:

• Coordination of "Important Message from Medicare" (IM) correspondence.
• Obtains signatures from Medicare Beneficiaries or their emergency contact within 48 hours prior to discharge as directed by the Care Manager or Social Work Staff.
• Mails out appropriate letters to emergency contacts when the Medicare Beneficiary is unable to take receipt of the acknowledgement or when directed by the Care Manager of Social Work Staff.
• Monitors all department voicemail lines and follows up appropriately.
• Delivers the IM letter/Code 44 letter to the Medicare Beneficiary or their emergency contact within 48 hours prior to discharge as directed by the Care Manager or Social Work Staff.
• Documents all activities related to the IM/Code 44 in Care Connection.
• Provides clerical support to the Care Managers and Social Work Staff during the appeals process for a Medicare Beneficiary.
• Coordination of discharge planning. - 1)Provides required documents to vendors in a timely manner, faxing appropriate information from the patient's medical record when necessary.
• Assists with facility bed availability and updates the Care Manager or Social Worker of status of facility as needed until patient discharge when necessary.
• Identifies contracted vendors for discharge relating to home health care, nursing home placements, durable medical equipment, LTACHs, Hospice etc. Makes the appropriate referrals and communicates arrangements to the Care Manager or Social Worker, performing inquiries about benefits and eligibility when necessary.
• Monitors all department voicemail lines including the social work voicemail and follows up appropriately.
• Compilation of department statistics as requested.
• Updates hospital systems related to discharge.
• Provides reports as needed as directed by the CM Leadership.
• Provide Clerical support to the department.
• Order supplies for the department.
• Take meeting minutes for departmental as well as ad hoc meetings when requested.

Education/Experience Required:

• H.S. diploma or equivalent
• 2-3 years clerical experience in a health care setting

Knowledge, Skills & Abilities Required:

• Ability to use Microsoft Office, data entry
• Ability to handle difficult calls and maintain professional conduct
• Good communication skills
• Adaptability

Physical Requirements and Working Conditions:

• Prolonged sitting
• Positive interpersonal skills
• Effective communication skills
• Able to work under deadlines and in fast-paced environment
• Able to prioritize independently and respond to multiple, simultaneous requests Able to maintain patient privacy and confidentiality

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.