Care Management Specialist - PRN - Saturdays

Community Health Systems; Naples (FL); On-site; USD 45,000 - 65,000; Full time

Job summary

A regional healthcare provider in Florida seeks a Care Management Specialist to provide administrative and operational support for the Care Management team. This role involves coordinating discharge planning, verifying insurance coverage, and maintaining documentation to ensure optimal patient outcomes. Ideal candidates will have 1-2 years of experience in care coordination or healthcare administration and strong communication skills. Join us for a rewarding opportunity in improving patient care and facilitating smooth transitions.

Qualifications

• 1-2 years of experience in care coordination or healthcare administration.
• Experience preferred in a hospital or post-acute care setting.

Responsibilities

• Assist with care coordination and discharge planning.
• Communicate with insurance providers to verify coverage.
• Maintain documentation of care management activities.
• Support patient and family communication about discharge.
• Coordinate with home health and post-acute care services.

Skills

Care coordination

Healthcare administration

Communication skills

Problem-solving

Organizational skills

Knowledge of HIPAA regulations

Tools

Electronic medical records (EMR)

Job description

Job Summary

The Care Management Specialist provides administrative and operational support to the Care Management team, assisting with care coordination, discharge planning, insurance verification, and documentation management. This role works closely with Care Managers, Social Workers, healthcare providers, and patients to ensure a smooth transition of care and timely access to necessary resources. The Care Management Specialist helps facilitate communication, gather patient information, and coordinate services to support optimal patient outcomes and continuity of care.

Essential Functions

• Assists the Care Management team in coordinating discharge planning, referrals, and follow-up services to support patients’ post-hospital care.
• Communicates with insurance providers, payers, and authorization departments to verify coverage and obtain necessary approvals for care services.
• Maintains accurate documentation of care management activities, ensuring timely entry of notes, referrals, and authorizations into the electronic medical record (EMR).
• Supports patient and family communication, providing general information about discharge instructions, community resources, and follow-up appointments.
• Coordinates with home health agencies, durable medical equipment (DME) providers, skilled nursing facilities, and other post-acute care services to facilitate smooth care transitions.
• Reviews and organizes patient charts, medical records, and required forms to ensure all necessary information is available for care management staff.
• Tracks and follows up on pending authorizations, service requests, and post-discharge care needs, escalating concerns to Care Managers as needed.
• Assists with patient screenings and assessments, ensuring compliance with regulatory guidelines and hospital policies.
• Incorporates age-specific considerations in discharge planning, ensuring patient needs are met appropriately based on developmental and medical factors.
• Supports compliance with CMS, Joint Commission, and other regulatory requirements by maintaining organized and complete documentation.
• Performs other duties as assigned.
• Maintains regular and reliable attendance.
• Complies with all policies and standards.

Qualifications

• 1-2 years of experience in care coordination, case management support, patient access, or healthcare administration required.
• Experience in a hospital, insurance, or post-acute care setting with knowledge of healthcare payers and authorizations preferred.

Knowledge, Skills and Abilities

• Knowledge of care management processes, discharge planning, and post-acute care coordination.
• Familiarity with insurance verification, prior authorizations, and healthcare payer requirements.
• Proficiency in electronic medical records (EMR) systems and healthcare documentation practices.
• Strong organizational and time management skills, with the ability to prioritize multiple tasks.
• Excellent communication and interpersonal skills, ensuring effective collaboration with patients, families, and healthcare providers.
• Ability to problem-solve and work independently, escalating complex issues to the appropriate Care Management team members.
• Understanding of HIPAA regulations and patient confidentiality standards.

Equal Employment Opportunity

This organization does not discriminate in any way to deprive any person of employment opportunities or otherwise adversely affect the status of any employee because of race, color, religion, sex, sexual orientation, genetic information, gender identity, national origin, age, disability, citizenship, veteran status, or military or uniformed services, in accordance with all applicable governmental laws and regulations. In addition, the facility complies with all applicable federal, state and local laws governing nondiscrimination in employment. This applies to all terms and conditions of employment including, but not limited to: hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. If you are an applicant with a mental or physical disability who needs a reasonable accommodation for any part of the application or hiring process, contact the director of Human Resources at the facility to which you are seeking employment; simply go to http://www.chs.net/serving-communities/locations/ to obtain the main telephone number of the facility and ask for Human Resources.