Care Management Assistant

Advocate Health Care; Libertyville (IL); On-site; USD 36,000 - 48,000; Full time

Job summary

Advocate Health Care is seeking a detail-oriented clerical specialist to support Care Managers and Social Work Staff in discharge coordination and Medicare IM/Code 44 processes. You will manage signatures, mail letters, monitor voicemail, document activities, and generate department reports.

Qualifications include a high school diploma or equivalent and 2–3 years of clerical experience in a health-care setting; proficiency with Microsoft Office and strong communication are essential.

Qualifications

• High school diploma or equivalent required.
• 2–3 years clerical experience in a health care setting.
• Proficiency with Microsoft Office and strong communication skills.

Responsibilities

• Obtains signatures from Medicare Beneficiaries or their emergency contact within 48 hours prior to discharge as directed by the Care Manager or Social Work Staff.
• Mails out appropriate letters to emergency contacts when the Medicare Beneficiary is unable to take receipt of the acknowledgement or when directed by the Care Manager or Social Work Staff.
• Monitors all department voicemail lines and follows up appropriately.
• Delivers the IM letter/Code 44 letter to the Medicare Beneficiary or their emergency contact within 48 hours prior to discharge as directed by the Care Manager or Social Work Staff.
• Documents all activities related to the IM/Code 44 in Care Connection.
• Provides clerical support to the Care Managers and Social Work Staff during the appeals process for a Medicare Beneficiary.
• Coordinates discharge planning and provides required documents to vendors in a timely manner.
• Assists with facility bed availability and updates the Care Manager or Social Worker of status of facility as needed until patient discharge when necessary.
• Identifies contracted vendors for discharge relating to home health care, nursing home placements, durable medical equipment, LTACHs, Hospice etc.
• Makes the appropriate referrals and communicates arrangements to the Care Manager or Social Worker, performing inquiries about benefits and eligibility when necessary.
• Monitors all department voicemail lines including the social work voicemail and follows up appropriately.
• Compilation of department statistics as requested.
• Updates hospital systems related to discharge.
• Provides reports as needed as directed by the CM Leadership.
• Provide Clerical support to the department.
• Order supplies for the department.
• Take meeting minutes for departmental as well as ad hoc meetings when requested.

Skills

Microsoft Office

Good communication

Handling difficult calls

Education

High school diploma or equivalent

2–3 years clerical experience in health care

Job description

Major Responsibilities

Coordination of "Important Message from Medicare" (IM) correspondence.

• Obtains signatures from Medicare Beneficiaries or their emergency contact within 48 hours prior to discharge as directed by the Care Manager or Social Work Staff.
• Mails out appropriate letters to emergency contacts when the Medicare Beneficiary is unable to take receipt of the acknowledgement or when directed by the Care Manager of Social Work Staff.
• Monitors all department voicemail lines and follows up appropriately.
• Delivers the IM letter/Code 44 letter to the Medicare Beneficiary or their emergency contact within 48 hours prior to discharge as directed by the Care Manager or Social Work Staff.
• Documents all activities related to the IM/Code 44 in Care Connection.
• Provides clerical support to the Care Managers and Social Work Staff during the appeals process for a Medicare Beneficiary.

Coordination of discharge planning.

• Provides required documents to vendors in a timely manner, faxing appropriate information from the patient's medical record when necessary.
• Assists with facility bed availability and updates the Care Manager or Social Worker of status of facility as needed until patient discharge when necessary.
• Identifies contracted vendors for discharge relating to home health care, nursing home placements, durable medical equipment, LTACHs, Hospice etc.

Makes the appropriate referrals and communicates arrangements to the Care Manager or Social Worker, performing inquiries about benefits and eligibility when necessary.

• Monitors all department voicemail lines including the social work voicemail and follows up appropriately.

Compilation of department statistics as requested.

• Updates hospital systems related to discharge.
• Provides reports as needed as directed by the CM Leadership.

Provide Clerical support to the department.

• Order supplies for the department.
• Take meeting minutes for departmental as well as ad hoc meetings when requested.
• Education/Experience Required:
• H.S. diploma or equivalent
• 2-3 years clerical experience in a health care setting

Knowledge, Skills & Abilities Required

• Ability to use Microsoft Office
• Ability to handle difficult calls and maintain professional conduct
• Good communication skills

Not applicable

Physical Requirements And Working Conditions

• Prolonged sitting and data entry
• Positive interpersonal skills
• Effective communication skills
• Able to work under deadlines and in fast-paced environment
• Able to prioritize independently and respond to multiple, simultaneous requests
• Able to maintain patient privacy and confidentiality

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.