Case Management Assistant

Nationwide Children's Hospital; Columbus (OH); On-site; USD 52,000 - 68,000; Full time

Job summary

Nationwide Children's Hospital in Columbus, OH, is seeking a full-time care coordination professional to support safe, timely discharges and seamless patient transitions. You will assist with scheduling inpatient and outpatient services, communicate with patients and families about admissions and follow-ups, and collaborate with multidisciplinary teams to ensure cohesive discharge planning.

The role emphasizes accurate documentation, payer interactions, data collection for quality improvements,

Qualifications

• Knowledge of current medical terminology.
• Knowledge of payer negotiations and authorization requirements.
• Excellent communication and interpersonal skills.
• Able to work in a fast-paced clinical environment and manage multiple tasks effectively.
• Demonstrated effectiveness in working with multi-disciplinary teams.

Responsibilities

• Assists with scheduling inpatient and outpatient services, tests, procedures, and follow-up appointments.
• Communicates with patients and families regarding admissions and appointments and connects them with appropriate resources.
• Collaborates with multidisciplinary teams to ensure cohesive care planning and effective communication throughout the discharge process.
• Obtains required information from patients, caregivers, healthcare providers, and other external teams.
• Assists with completing required documentation such as FMLA forms and obtaining payer authorizations for medications, equipment, and services related to post-discharge care.
• Monitors related metrics and assists with data gathering to support process and patient care improvements.
• Ensures compliance with regulatory and organizational privacy and safety standards.

Skills

Medical terminology

Payer negotiations

Communication

Multidisciplinary teamwork

Fast-paced environment

Education

Associate's degree or equivalent

Tools

Electronic Medical Records (EMR)

Job description

Overview

Full-Time, Benefits Eligible

Job Description Summary

Supports safe, timely, and efficient patient discharges and care coordination by facilitating communication, scheduling, and collaboration among patients, families, and multidisciplinary care teams.

Overview

Monday - Friday, 8am - 5pm, onsite 40 hours/week

Full-Time, Benefits Eligible

Job Description Summary

Supports safe, timely, and efficient patient discharges and care coordination by facilitating communication, scheduling, and collaboration among patients, families, and multidisciplinary care teams.

Job Description

Essential Functions

• Assists with the scheduling of various inpatient and outpatient services, including tests, procedures, and follow-up appointments.
• Communicates with patients and families regarding admissions and appointments and connects them with appropriate resources.
• Collaborates with multidisciplinary teams to ensure cohesive care planning and effective communication throughout the discharge process.
• Obtains required information from patients, caregivers, healthcare providers, and other external teams.
• Assists with completing required documentation such as FMLA forms and obtaining payer authorizations for medications, equipment, and services related to post-discharge care.
• Monitors related metrics and assists with data gathering to support process and patient care improvements.
• Ensures compliance with regulatory and organizational privacy and safety standards.

Education Requirement

Associate's Degree, or equivalent education and experience, required.

Skills

• Knowledge of current medical terminology.
• Knowledge of payer negotiations and authorization requirements.
• Excellent communication and interpersonal skills.
• Able to work in a fast-paced clinical environment and manage multiple tasks effectively.
• Demonstrated effectiveness in working with multi-disciplinary teams.

Experience

• Experience in an inpatient or outpatient clinical setting, preferred.
• Experience with electronic medical records, preferred.

Physical Requirements

OCCASIONALLY: Chemicals/Medications, Communicable Diseases and/or Pathogens, Decision Making, Loud Noises, Problem solving
FREQUENTLY: Computer skills, Hand use: grasping, gripping, turning, Lifting / Carrying: 0-10 lbs, Pushing / Pulling: 0-25 lbs, Repetitive hand/arm use, Sitting, Standing, Walking
CONTINUOUSLY: Audible speech, Hearing acuity, Interpreting Data, Seeing – Far/near
"The above list of duties is intended to describe the general nature and level of work performed by individuals assigned to this classification. It is not to be construed as an exhaustive list of duties performed by the individuals so classified, nor is it intended to limit or modify the right of any supervisor to assign, direct, and control the work of employees under their supervision. EOE M/F/Disability/Vet"