Care Management Tech

University of Maryland Medical System; Woodlawn (MD); On-site; USD 42,000 - 54,000; Full time

Job summary

University of Maryland Medical System is seeking a Care Management Technician to support discharge planning and patient transitions. Under supervision, the role assists with discharge packets, DME delivery, and communication across care teams to ensure smooth handoffs.

The position emphasizes strong communication, organizational skills, and familiarity with medical terminology and hospital terminology to support care coordination and patient flow.

Qualifications

• High school diploma or GED required.
• CNA certification preferred.
• Strong verbal and written communication with patients and staff.

Responsibilities

• Prepare discharge packets for patients moving to skilled nursing facilities.
• Deliver durable medical equipment (DME) to patient rooms at discharge.
• Coordinate start of home care services and arrange transportation for discharge.
• Communicate with patients, families, payers and staff via email, phone, or secure messaging.
• Document in the medical record and support department projects and initiatives.

Skills

Verbal communication

Written communication

Interpersonal skills

Customer service

Education

High School diploma or GED

Tools

EMR software

Microsoft Word

Email

Job description

Job Requirements

• Under supervision of an RN Case Manager, RN Utilization Manager or Social worker, the care management technician provides a variety of services to the department that requires thorough knowledge of departmental practices and procedures. The care management technician assists by supporting the core functions of the department and discharge planning.
• Creates discharge packets for patients going to skilled nursing facilities. Creating the discharge packet requires working with several disciplines to gather needed documentation such as the discharge summary, MOLST, medication administration record, etc.
• Delivers durable medical equipment (DME) to the patient's room for discharge and completing any associated insurance or charity paperwork.
• Confirms home care start of care.
• Delivers clothes suitable to the weather to the patient's room for discharge.
• Completes patient screenings.
• Makes transportation arrangements for patient's discharge including speaking with family to arrange pick up, providing bus tokens, making arrangements with LYFTDelivers notices to the patient including, but not limited to, the Medicare Outpatient Observation Notification and the Important Message from Medicare.
• Assists with communication with patients and families, payers, customers, and department staff through email, encrypted text, phone, fax, virtual phone conferences, and filing in the share drive.
• Documents in medical record.
• Provides support to special projects and initiatives.

Work Experience

• High School diploma or GED is required
• CNA certification preferred

Knowledge, Skills and Abilities

• Highly effective verbal, written and interpersonal skills to communicate effectively with patients, families, and interdisciplinary hospital staff is required
• Demonstrated customer service skills required
• Experience in hospital or health care is preferred
• Experience with medical terminology is preferred
• Demonstrated ability to maintain organizational system is required
• Demonstrated ability to work under pressure is required
• Demonstrated ability to work with basic computer programs (email, word, electronic medical record) is required