Case Management Assistant

nationwidechildrens; North Carolina; On-site; USD 42,000 - 62,000; Full time

Job summary

Nationwide Children's Hospital is seeking a full-time discharge coordinator to support safe, timely patient discharges and care coordination. The role involves communication with patients, families, and multidisciplinary teams, plus scheduling and documentation.

Ideal candidates have an Associate's Degree and experience in clinical settings, with strong knowledge of medical terminology and payer requirements. This onsite position emphasizes collaboration and regulatory compliance.

Qualifications

• Associate's Degree or equivalent education and experience is required.
• Experience in an inpatient or outpatient clinical setting is preferred.
• Knowledge of medical terminology, payer requirements, and documentation processes.

Responsibilities

• Assists with scheduling inpatient and outpatient tests, procedures, and follow-ups.
• Communicates admissions and appointments with patients and families and connects them with resources.
• Collaborates with multidisciplinary teams to plan discharge and ensure clear communication.
• Obtains necessary information from patients, caregivers, and healthcare providers.
• Assists with FMLA forms and payer authorizations for post-discharge care.
• Monitors metrics and supports data gathering to improve processes and patient care.
• Ensures compliance with regulatory and privacy standards.

Skills

Medical terminology

Payer negotiations

Communication

Team collaboration

Education

Associate's Degree

Job description

Overview

Monday - Friday, 8am - 5pm, onsite 40 hours/week

Full-Time, Benefits Eligible

Job Description Summary

Supports safe, timely, and efficient patient discharges and care coordination by facilitating communication, scheduling, and collaboration among patients, families, and multidisciplinary care teams.

Job Description

Essential Functions

• Assists with the scheduling of various inpatient and outpatient services, including tests, procedures, and follow-up appointments.
• Communicates with patients and families regarding admissions and appointments and connects them with appropriate resources.
• Collaborates with multidisciplinary teams to ensure cohesive care planning and effective communication throughout the discharge process.
• Obtains required information from patients, caregivers, healthcare providers, and other external teams.
• Assists with completing required documentation such as FMLA forms and obtaining payer authorizations for medications, equipment, and services related to post-discharge care.
• Monitors related metrics and assists with data gathering to support process and patient care improvements.
• Ensures compliance with regulatory and organizational privacy and safety standards.

Education Requirement

Associate's Degree, or equivalent education and experience, required.

Skills

• Knowledge of current medical terminology.
• Knowledge of payer negotiations and authorization requirements.
• Excellent communication and interpersonal skills.
• Able to work in a fast-paced clinical environment and manage multiple tasks effectively.
• Demonstrated effectiveness in working with multi-disciplinary teams.

Experience

Experience in an inpatient or outpatient clinical setting, preferred.

Experience with electronic medical records, preferred.

Physical Requirements

• OCCASIONALLY: Chemicals/Medications, Communicable Diseases and/or Pathogens, Decision Making, Loud Noises, Problem solving
• FREQUENTLY: Computer skills, Hand use: grasping, gripping, turning, Lifting / Carrying: 0-10 lbs, Pushing / Pulling: 0-25 lbs, Repetitive hand/arm use, Sitting, Standing, Walking
• CONTINUOUSLY: Audible speech, Hearing acuity, Interpreting Data, Seeing - Far/near

"The above list of duties is intended to describe the general nature and level of work performed by individuals assigned to this classification. It is not to be construed as an exhaustive list of duties performed by the individuals so classified, nor is it intended to limit or modify the right of any supervisor to assign, direct, and control the work of employees under their supervision. EOE M/F/Disability/Vet"