Care Experience Manager: Staffing & On-Call Support

Aveanna Healthcare; Lubbock (TX); On-site; USD 40,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Company-paid Life Insurance

Paid Holidays

Vacation Days

Sick Days

Quarterly Bonus Opportunities

Mileage Reimbursement

401(k) with Employer Matching

Employee Stock Purchase Plan with 15%

Tuition Discounts and Reimbursement

Nationwide Presence with Advancement

Employee Recognition Programs

Relief Fund

New Hire Orientation

Employee Resource Groups

Job summary

Aveanna Healthcare in Texas seeks a Care Experience Manager (CEM) to lead staffing, training, and on-call support for private duty pediatric care teams. Location is Lubbock, TX.

You will coordinate caregiver schedules, organize orientations, manage absences, and ensure top-tier service while maintaining cost awareness. The role is full-time with daytime hours and rotating on-call shifts.

Qualifications

• High School Diploma or equivalent required; college degree a plus.
• Proficient in English; bilingual skills are a plus.
• Healthcare experience is preferred; strong MS Office skills expected.

Responsibilities

• Coordinate staffing needs and caregiver schedules.
• Organize orientation and training for new caregivers.
• Manage shift coverage for absences or tardiness.
• Monitor cost containment for efficient case assignments.
• Evaluate and support staff performance positively.
• Provide 24/7 on-call support to staff, patients, and families.
• Occasionally deliver supplies/equipment to homes; mileage reimbursed.
• Build relationships with caregivers and patients to ensure quality.
• Demonstrate problem-solving, initiative and sound judgment.
• Adhere to company policies and procedures.

Skills

Organization skills

Multitasking

Teamwork

Bilingual a plus

Caregiver coordination

Customer service

Education

High School Diploma or equivalent

College degree a plus

Tools

Microsoft Office Suite (Word & Excel)

Job description

Aveanna Healthcare in Texas seeks a Care Experience Manager (CEM) to lead staffing, training, and on-call support for private duty pediatric care teams. Location is Lubbock, TX.

You will coordinate caregiver schedules, organize orientations, manage absences, and ensure top-tier service while maintaining cost awareness. The role is full-time with daytime hours and rotating on-call shifts.