Care Experience Manager: Client & Caregiver Liaison

Aveanna Healthcare; Pittsburgh (Allegheny County); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Opportunities for advancement

Paid on-call support every 4 weeks

Supportive team environment

Job summary

Aveanna Healthcare in Pittsburgh is seeking a Care Experience Manager (CEM) who will play a vital role in supporting both clients and caregivers. This role involves acting as the main point of contact, managing caregiver schedules, and collaborating with clinical teams to ensure patient satisfaction.

The ideal candidate will have experience in sales or customer service and possess strong organizational and communication skills. You will be part of a dedicated team making a meaningful impact in the community.

Qualifications

• 2+ years of experience in sales, customer service, or a fast-paced office environment.
• Experience in recruiting or healthcare is preferred but not required.

Responsibilities

• Act as the main point of contact for clients and caregivers.
• Manage caregiver schedules to ensure the right match.
• Collaborate with clinical and recruitment teams for new patient referrals.
• Maintain accurate and up-to-date records.
• Participate in on-call rotation for support.
• Foster a positive, supportive work environment.
• Handle problem-solving with professionalism.
• Support retention of caregivers through engagement.

Skills

Strong organizational skills

Excellent communication

Problem-solving skills

Relationship-building

Time management skills

Education

Bachelor's degree or equivalent work experience

Tools

MS Office

Job description

Aveanna Healthcare in Pittsburgh is seeking a Care Experience Manager (CEM) who will play a vital role in supporting both clients and caregivers. This role involves acting as the main point of contact, managing caregiver schedules, and collaborating with clinical teams to ensure patient satisfaction.

The ideal candidate will have experience in sales or customer service and possess strong organizational and communication skills. You will be part of a dedicated team making a meaningful impact in the community.