Care Experience Manager: Scheduling & Care Coordination

Aveanna Healthcare; West Springfield (MA); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Bonus potential up to 25% salary

Cellphone stipend

On-call compensation

Mileage reimbursement

Up to 80 hours vacation first year

Job summary

Aveanna Healthcare is seeking a Care Experience Manager (CEM) to act as the primary liaison for clients and caregivers in a fast-paced home-care environment. This role emphasizes coordination, scheduling, and communication to ensure high satisfaction and seamless referrals and onboarding.

You will collaborate with clinical and recruitment teams, maintain records, and participate in on-call rotations. Strong organizational and communication skills are essential for success in this position.

Qualifications

• Bachelor's degree or equivalent work experience.
• 2+ years of experience in sales, customer service, or a fast-paced office environment.
• Strong organizational and time management skills.
• Excellent communication, relationship-building, and problem-solving skills.
• Comfortable using MS Office and learning new systems quickly.
• Experience in recruiting or healthcare (preferred but not required).

Responsibilities

• Act as the main point of contact for clients and caregivers, ensuring consistent communication and a high level of satisfaction.
• Manage caregiver schedules to ensure the right match of skills and availability.
• Collaborate with clinical and recruitment teams to support new patient referrals and caregiver onboarding.
• Maintain accurate and up-to-date records, schedules, and reports.
• Participate in the on-call rotation — only once every 3 weeks, phone support only, and paid.
• Help build a strong, engaged caregiver team by fostering a positive, supportive work environment.
• Handle problem-solving with professionalism and empathy — turning challenges into opportunities.
• Manage performance and support the retention of caregivers through engagement and timely feedback.

Skills

Sales experience

Customer service

Education

Bachelor's degree

Tools

MS Office

Job description

Aveanna Healthcare is seeking a Care Experience Manager (CEM) to act as the primary liaison for clients and caregivers in a fast-paced home-care environment. This role emphasizes coordination, scheduling, and communication to ensure high satisfaction and seamless referrals and onboarding.

You will collaborate with clinical and recruitment teams, maintain records, and participate in on-call rotations. Strong organizational and communication skills are essential for success in this position.