Care Experience Manager: Impactful Coordination & Growth

Aveanna Healthcare; Brockton (MA); On-site; USD 45,000 - 50,000; Full time

Job summary

Aveanna Healthcare in Brockton, MA is seeking a Care Experience Manager (CEM) to coordinate client care and caregiver scheduling in a non-clinical, support-focused role. You will be the main contact for families and caregivers, ensuring smooth communication and high satisfaction.

This role emphasizes organizational and relationship-building skills, with no hands-on clinical work. It offers a base salary in the mid 40s to 50k, bonus potential, and benefits, inviting you to grow with a

Qualifications

• Bachelor's degree required.
• 2+ years of experience in sales, customer service, or a fast-paced office environment.
• Strong organizational and time management skills.
• Excellent communication, relationship-building, and problem-solving skills.
• Comfortable using MS Office and learning new systems quickly.
• Experience in recruiting or healthcare (preferred but not required).

Responsibilities

• Act as the main point of contact for clients and caregivers, ensuring consistent communication and a high level of satisfaction
• Manage caregiver schedules to ensure the right match of skills and availability
• Collaborate with clinical and recruitment teams to support new patient referrals and caregiver onboarding
• Maintain accurate and up-to-date records, schedules, and reports
• Participate in the on-call rotation - phone support only, and paid
• Help build a strong, engaged caregiver team by fostering a positive, supportive work environment
• Handle problem-solving with professionalism and empathy - turning challenges into opportunities
• Manage performance and support the retention of caregivers through engagement and timely feedback
• Phone-based on call after hours support - paid!

Skills

Communication

Relationship-building

Problem-solving

Organizational skills

Time management

MS Office

Education

Bachelor's degree

Tools

MS Office

Job description

Aveanna Healthcare in Brockton, MA is seeking a Care Experience Manager (CEM) to coordinate client care and caregiver scheduling in a non-clinical, support-focused role. You will be the main contact for families and caregivers, ensuring smooth communication and high satisfaction.

This role emphasizes organizational and relationship-building skills, with no hands-on clinical work. It offers a base salary in the mid 40s to 50k, bonus potential, and benefits, inviting you to grow with a