Care Experience Manager

Aveanna Healthcare; Hackensack (NJ); On-site; USD 40,500 - 49,500; Full time

Benefits offered by this job

Cellphone

On-call

Mileage reimbursement

Vacation accrual

Job summary

Aveanna Healthcare is seeking a Care Experience Manager in Hackensack, NJ. The role focuses on coordinating clients and caregivers, ensuring smooth communication and high satisfaction, and supporting referrals and onboarding.

Required is a Bachelor's degree and 2+ years in a fast-paced setting. The position emphasizes organizational skills and excellent communication, with opportunities for growth and community impact.

Qualifications

• Bachelor’s degree required.
• 2+ years of experience in sales, customer service, or a fast-paced office environment.
• Strong organizational and time-management skills.
• Excellent communication, relationship-building, and problem-solving skills.

Responsibilities

• Act as the main point of contact for clients and caregivers, ensuring consistent communication and high satisfaction.
• Manage caregiver schedules to match skills and availability.
• Collaborate with clinical and recruitment teams to support new patient referrals and caregiver onboarding.
• Maintain accurate, up-to-date records, schedules, and reports.
• Participate in the on-call rotation – phone support only and paid.
• Help build a strong, engaged caregiver team by fostering a positive, supportive work environment.
• Handle problem-solving with professionalism and empathy—turning challenges into opportunities.
• Provide phone-based after-hours support – paid.

Skills

Communication skills

Organizational skills

Problem-solving

MS Office proficiency

Education

Bachelor’s degree

Tools

MS Office

Job description

About Aveanna Healthcare

At Aveanna Healthcare, we believe every client deserves the opportunity to live life to their fullest potential. We are dedicated to providing high-quality clinical home care to medically fragile individuals, helping them thrive in the comfort of their homes.

Overview

Care Experience Manager (CEM) – a vital role supporting clients and caregivers, making a meaningful impact every day.

Compensation: $45k base salary, plus bonus potential (up to 25% of salary based on branch performance), cellphone, on‑call, and mileage reimbursement for visits. Up to 80 hours of vacation accrual in the first year, 48 hours of sick time accrual, 1 8‑hour fun day and 1 8‑hour inclusion day. Vacation hours accrue to 120 hours after the first year.

Why You’ll Love This Role

• No hands‑on clinical work required – focus on coordination and communication
• Be part of a purpose‑driven team that’s passionate about making a difference
• Opportunities for advancement and career growth
• Build lasting relationships with families and caregivers
• Make an impact in your community

What You’ll Do

• Act as the main point of contact for clients and caregivers, ensuring consistent communication and high satisfaction
• Manage caregiver schedules to match skills and availability
• Collaborate with clinical and recruitment teams to support new patient referrals and caregiver onboarding
• Maintain accurate, up‑to‑date records, schedules, and reports
• Participate in the on‑call rotation – phone support only and paid
• Help build a strong, engaged caregiver team by fostering a positive, supportive work environment
• Handle problem‑solving with professionalism and empathy—turning challenges into opportunities
• Manage performance and support retention of caregivers through engagement and timely feedback
• Provide phone‑based after‑hours support – paid

What We’re Looking For

• Bachelor’s degree required
• 2+ years of experience in sales, customer service, or a fast‑paced office environment
• Strong organizational and time‑management skills
• Excellent communication, relationship‑building, and problem‑solving skills
• Comfortable using MS Office and learning new systems quickly
• Experience in recruiting or healthcare (preferred but not required)

Bonus Points If You

• Thrive in fast‑paced environments
• Are proactive, adaptable, and solution‑oriented
• Genuinely enjoy helping others
• Want to grow into leadership or regional roles

Travel Requirements

Minimal local travel may be required for meetings, patient visits, or training sessions.

If you're ready to join a team where your work truly matters—and where you're supported to grow both professionally and personally—we want to hear from you!