Care Experience Manager

Aveanna Healthcare; Toms River (NJ); On-site; USD 45,000 - 48,000; Full time

Benefits offered by this job

Bonus potential up to 25%

Cellphone reimbursement

Mileage reimbursement

Vacation and sick time accrual

Fun and inclusion days

Job summary

A healthcare support company in Toms River is seeking a Care Experience Manager to enhance client and caregiver satisfaction. The role focuses on scheduling, communication, and support without hands-on clinical work. Ideal candidates have a bachelor’s degree and 2+ years in sales or service, with strong organizational and problem-solving skills. Additional benefits include travel reimbursement, vacation accrual, and bonus potential based on performance.

Qualifications

• Bachelor’s degree or equivalent work experience.
• 2+ years of experience in a related field.
• Strong organizational and time-management skills.

Responsibilities

• Serve as the main point of contact for clients and caregivers.
• Manage caregiver schedules and ensure skill matching.
• Collaborate with clinical and recruitment teams.
• Maintain accurate records and reports.
• Participate in on-call rotation for phone support.
• Foster a positive and supportive work environment.
• Handle problem-solving with professionalism.
• Support caregiver retention through engagement.

Skills

Sales experience

Customer service experience

Organizational skills

Time-management skills

Communication skills

Relationship-building skills

Problem-solving skills

Education

Bachelor’s degree or equivalent

Tools

MS Office

Job description

About Aveanna Healthcare

At Aveanna Healthcare, we believe every client deserves the opportunity to live life to their fullest potential. We are dedicated to providing high-quality clinical home care to medically fragile individuals, helping them thrive in the comfort of their homes.

Overview

As a Care Experience Manager (CEM), you’ll play a vital role in supporting both our clients and caregivers — making a meaningful impact every single day.

Compensation: $45-48k base salary, plus bonus potential (up to 25% of salary based on branch performance), cellphone, on call and mileage reimbursement for visits. Up to 80 hours of vacation accrual in the first year, 48 hours of sick time accrual, 1 8-hour fun day and 1 8-hour inclusion day. Vacation hours accrual will increase to 120 hours of vacation after 1st year.

Why You’ll Love This Role

• No hands‑on clinical work required – focus on coordination and communication
• Be part of a purpose‑driven team that’s passionate about making a difference
• Opportunities for advancement and career growth
• Build lasting relationships with families and caregivers
• Make an impact in your community

What You’ll Do

• Act as the main point of contact for clients and caregivers, ensuring consistent communication and a high level of satisfaction
• Manage caregiver schedules to ensure the right match of skills and availability
• Collaborate with clinical and recruitment teams to support new patient referrals and caregiver onboarding
• Maintain accurate and up‑to‑date records, schedules, and reports
• Participate in the on‑call rotation — phone support only, and paid
• Help build a strong, engaged caregiver team by fostering a positive, supportive work environment
• Handle problem‑solving with professionalism and empathy — turning challenges into opportunities
• Manage performance and support the retention of caregivers through engagement and timely feedback
• Phone‑based on call after hours support – paid!

What We’re Looking For

• Bachelor’s degree or equivalent work experience
• 2+ years of experience in sales, customer service, or a fast‑paced office environment
• Strong organizational and time‑management skills
• Excellent communication, relationship‑building, and problem‑solving skills
• Comfortable using MS Office and learning new systems quickly
• Experience in recruiting or healthcare (preferred but not required)

Bonus Points If You

• Thrive in fast‑paced environments
• Are proactive, adaptable, and solution‑oriented
• Genuinely enjoy helping others
• Want to grow into leadership or regional roles

Travel Requirements

Minimal local travel may be required for meetings, patient visits, or training sessions.

If you're ready to join a team where your work truly matters — and where you’re supported to grow both professionally and personally — we want to hear from you!