Care Experience Manager

Aveanna Healthcare; Erie (Erie County); On-site; USD 50,000 - 70,000; Full time

Job summary

Aveanna Healthcare is seeking a Care Experience Manager to serve as the main contact for clients and caregivers, ensuring a high level of satisfaction. You will manage schedules to match skills and availability, collaborating with clinical teams for patient referrals. Ideal candidates will have a bachelor’s degree or equivalent experience, alongside strong organizational and communication skills.

The role involves phone-based support and minimal local travel for meetings. Join a purpose-driven team that values your impact!

Qualifications

• 2+ years of experience in sales or customer service.
• Comfortable using MS Office and learning new systems quickly.
• Experience in recruiting or healthcare is a plus.

Responsibilities

• Act as the main point of contact for clients and caregivers.
• Manage caregiver schedules to ensure the right match.
• Collaborate with clinical and recruitment teams for patient referrals.
• Maintain accurate and up-to-date records and schedules.
• Participate in the on-call rotation for phone support.
• Help build a strong caregiver team through engagement.
• Handle problem-solving with professionalism and empathy.

Skills

Organizational skills

Communication skills

Relationship-building

Problem-solving

Sales experience

Customer service

Education

Bachelor’s degree or equivalent work experience

Tools

MS Office

Job description

About Aveanna Healthcare

At Aveanna Healthcare, we believe every client deserves the opportunity to live life to their fullest potential. We are dedicated to providing high-quality clinical home care to medically fragile individuals, helping them thrive in the comfort of their homes.

Overview

As a Care Experience Manager (CEM), you’ll play a vital role in supporting both our clients and caregivers — making a meaningful impact every single day.

Why You’ll Love This Role

• On-call – phone-based support only, and you’ll be paid for your time
• No hands-on clinical work required – focus on coordination and communication
• Be part of a purpose-driven team that’s passionate about making a difference
• Opportunities for advancement and career growth
• Build lasting relationships with families and caregivers
• Make an impact in your community

What You’ll Do

• Act as the main point of contact for clients and caregivers, ensuring consistent communication and a high level of satisfaction
• Manage caregiver schedules to ensure the right match of skills and availability
• Collaborate with clinical and recruitment teams to support new patient referrals and caregiver onboarding
• Maintain accurate and up-to-date records, schedules, and reports
• Participate in the on-call rotation — phone support only, and paid
• Help build a strong, engaged caregiver team by fostering a positive, supportive work environment
• Handle problem-solving with professionalism and empathy — turning challenges into opportunities
• Manage performance and support the retention of caregivers through engagement and timely feedback

What We’re Looking For

• Bachelor’s degree or equivalent work experience
• 2+ years of experience in sales, customer service, or a fast-paced office environment
• Strong organizational and time management skills
• Excellent communication, relationship-building, and problem-solving skills
• Comfortable using MS Office and learning new systems quickly
• Experience in recruiting or healthcare (preferred but not required)

Bonus Points If You

• Thrive in fast-paced environments
• Are proactive, adaptable, and solution-oriented
• Genuinely enjoy helping others
• Want to grow into leadership or regional roles

Travel Requirements

Minimal local travel may be required for meetings, patient visits, or training sessions.

If you're ready to join a team where your work truly matters — and where you’re supported to grow both professionally and personally — we want to hear from you!