Care Experience Manager

Aveanna Healthcare; Fairview Heights (IL); On-site; USD 45,000 - 65,000; Full time

Job summary

Aveanna Healthcare is seeking a Care Experience Manager to support clients and caregivers in a non-clinical, in-person role, Monday through Friday.

This is an in-person, office-based role located in Fairview Heights, IL.

Qualifications

• Bachelor's degree or equivalent work experience.
• 2+ years in sales, customer service, or a fast-paced office.
• Strong organizational and time management skills.
• Excellent communication and relationship-building abilities.
• Proficiency with MS Office; quick to learn new systems.
• Experience in recruiting or healthcare (preferred).

Responsibilities

• Serve as main contact for clients and caregivers, ensuring clear communication and satisfaction.
• Manage caregiver schedules to match skills and availability.
• Collaborate with clinical and recruitment teams to support referrals and onboarding.
• Maintain accurate records, schedules, and reports.
• Participate in on-call rotation (every other week), phone support, and paid.
• Foster a positive, engaged caregiver team and supportive work environment.
• Handle problem-solving with professionalism and empathy.
• Support caregiver retention through engagement and timely feedback.

Skills

Bachelor's degree

Sales or customer service experience

Strong organizational skills

Excellent communication

MS Office proficiency

Healthcare/recruiting experience (pref

Education

Bachelor's degree or equivalent experience

Tools

MS Office

Job description

About Aveanna Healthcare

At Aveanna Healthcare, we believe every client deserves the opportunity to live life to their fullest potential. We are dedicated to providing high-quality clinical home care to medically fragile individuals, helping them thrive in the comfort of their homes.

As a Care Experience Manager (CEM), you'll play a vital role in supporting both our clients and caregivers - making a meaningful impact every single day. This role is in-person Monday to Friday.

Why You'll Love This Role

• On-call - phone-based support only, and you'll be paid for your time
• No hands-on clinical work required - focus on coordination and communication
• Be part of a purpose-driven team that is passionate about making a difference
• Opportunities for advancement and career growth
• Build lasting relationships with families and caregivers
• Make an impact in your community

What You'll Do

• Act as the main point of contact for clients and caregivers, ensuring consistent communication and a high level of satisfaction
• Manage caregiver schedules to ensure the right match of skills and availability
• Collaborate with clinical and recruitment teams to support new patient referrals and caregiver onboarding
• Maintain accurate and up-to-date records, schedules, and reports
• Participate in the on-call rotation - only once every other week, phone support only, and paid
• Help build a strong, engaged caregiver team by fostering a positive, supportive work environment
• Handle problem-solving with professionalism and empathy - turning challenges into opportunities
• Manage performance and support the retention of caregivers through engagement and timely feedback

What We're Looking For

• Bachelor's degree or equivalent work experience
• 2+ years of experience in sales, customer service, or a fast-paced office environment
• Strong organizational and time management skills
• Excellent communication, relationship-building, and problem-solving skills
• Comfortable using MS Office and learning new systems quickly
• Experience in recruiting or healthcare (preferred but not required)

Bonus Points If You

• Thrive in fast-paced environments
• Are proactive, adaptable, and solution-oriented
• Genuinely enjoy helping others
• Want to grow into leadership or regional roles

Travel Requirements

Minimal local travel may be required for meetings, patient visits, or training sessions.

If you're ready to join a team where your work truly matters - and where you're supported to grow both professionally and personally - we want to hear from you!