Care Experience Coordinator – Patient Services

Complete Care; Ocala (FL); On-site; USD 45,847,000 - 63,039,000; Full time

Benefits offered by this job

401(k) with Company Match

Paid Time Off

Paid Holidays + Floating Holiday

Company-Paid Life Insurance

Short-Term Disability

Job summary

Complete Care in Ocala, FL is seeking a Care Coordinator (Admin) to warmly welcome patients and coordinate appointments across medical services, ensuring a smooth care journey. You will manage scheduling, insurance information, and EMR documentation with accuracy and care.

The role emphasizes compassionate service, proactive outreach, and collaboration with providers to improve patient outcomes while supporting a fast-paced clinic environment.

Responsibilities

• Welcome patients and create a positive first impression during every visit.
• Schedule, confirm, and coordinate appointments across multiple healthcare services to help patients stay on track with their care plans.
• Perform appointment reminders, compliance calls, and proactive outreach to support patient engagement and continuity of care.
• Collect and verify insurance and demographic information accurately to support efficient patient care and claims processing.
• Assist patients with questions regarding appointments, payments, and next steps in their recovery.
• Maintain complete and accurate documentation within the electronic medical record (EMR).
• Coordinate with providers and teammates to ensure every patient receives a seamless, well-coordinated experience.
• Support insurance authorization workflows and follow up on outstanding approvals to reduce delays in care.
• Help remove barriers to care by proactively identifying scheduling or authorization issues before they impact patients.
• Maintain an organized, professional front office while supporting efficient clinic operations.
• Continuously look for opportunities to improve workflows, enhance the patient experience, and support your team.

Job description

Complete Care in Ocala, FL is seeking a Care Coordinator (Admin) to warmly welcome patients and coordinate appointments across medical services, ensuring a smooth care journey. You will manage scheduling, insurance information, and EMR documentation with accuracy and care.

The role emphasizes compassionate service, proactive outreach, and collaboration with providers to improve patient outcomes while supporting a fast-paced clinic environment.