Care Dispatch & Coordination Specialist

Kings View Community Services, Inc.; Fresno (CA); On-site; USD 28,000 - 29,000; Full time

Job summary

Kings View Community Services, Inc. is seeking a Dispatcher in Fresno, CA to serve as the primary contact for calls and service requests.

You will gather information, determine priority, and route tasks to staff, monitoring progress and providing timely updates while upholding confidentiality and professional communication. Responsibilities include coordinating with staff, partners, and emergency services, using multiple systems, and documenting all activities within required timeframes.

Qualifications

• High School Diploma or equivalent required.
• Ability to gather information accurately and prioritize demands.
• Ability to use multiple computer and communication systems.
• Maintain confidentiality with clients and staff.

Responsibilities

• Receive incoming calls, referrals, and requests from clients and partners.
• Gather relevant information to determine priority and routing.
• Apply workflows and escalation procedures for next steps.
• Dispatch and coordinate staff and resources based on needs.
• Monitor active assignments and communicate status updates.
• Maintain accurate documentation and records.

Skills

Communication

Prioritization

Multitasking

Confidentiality

Education

High School Diploma

Tools

Dispatch software

Electronic records

Call management systems

Scheduling systems

Radio/telephone comms

Job description

Kings View Community Services, Inc. is seeking a Dispatcher in Fresno, CA to serve as the primary contact for calls and service requests.

You will gather information, determine priority, and route tasks to staff, monitoring progress and providing timely updates while upholding confidentiality and professional communication. Responsibilities include coordinating with staff, partners, and emergency services, using multiple systems, and documenting all activities within required timeframes.