Care Delivery Operations Leader

Ro; Salem (OR); On-site; USD 120,000 - 180,000; Full time

Job summary

Ro is hiring a Manager, Practice Operations to lead the day-to-day operations supporting Ro’s frontline teams within the Care Delivery group. You will shape onboarding, support desk operations, and performance cadences to scale high-quality care across our platform.

The role emphasizes cross-functional collaboration with IT, Data, People, and Licensing & Credentialing to automate policies and improve efficiency, with a bias toward practical, action-oriented solutions.

Qualifications

• 5+ years experience in healthcare operations.
• Strong project management and coordination skills.
• Track record of improving, automating, and building processes.

Responsibilities

• Own and continuously improve the operational processes that support Ro’s frontline teams, partnering cross-functionally with IT, Data, People, and other teams to increase efficiency, consistency, and the frontline team experience.
• Run the day-to-day onboarding process for Ro’s clinical and non-clinical frontline teams, delivering a seamless and consistent new hire experience through close cross-functional collaboration with the People, Learning & Development, and Licensing & Credentialing teams.
• Execute high-priority special projects, translating goals into clear plans and driving work from kickoff through completion.
• Own and operate the “support desk” for frontline teams, directly fielding and resolving service tickets and communicating with clinical and non-clinical team members to address requests within SLA, while identifying opportunities to strengthen self-service and reduce recurring support needs.

Skills

Healthcare operations

Project management

Process optimization

Automation mindset

Cross-functional collaboration

Tools

Airtable

Job description

Ro is hiring a Manager, Practice Operations to lead the day-to-day operations supporting Ro’s frontline teams within the Care Delivery group. You will shape onboarding, support desk operations, and performance cadences to scale high-quality care across our platform.

The role emphasizes cross-functional collaboration with IT, Data, People, and Licensing & Credentialing to automate policies and improve efficiency, with a bias toward practical, action-oriented solutions.