Patient Experience Advocate & Care Coordinator

Ro; United States; Remote; USD 44,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Flexible PTO

Wellbeing stipend

401(k) with company match

Paid parental leave

Fertility benefits

Pet insurance

Student loan refinancing

OneMedical membership

Job summary

Ro is a direct-to-patient healthcare company offering telehealth, labs, and pharmacy services nationwide. This role supports patients and providers in the Care Center, triaging messages and resolving non-clinical needs with empathy.

You will investigate complex situations, translate information for patients, and coordinate with pharmacies and insurers for prescription needs, including benefits verification. Ro values clear communication and high-touch service.

Qualifications

• 1-2 years in patient-facing admin, healthcare, or customer service.
• Strong communication, problem-solving, and time management skills.
• Proficiency with EHR systems and comfort with AI-based tools.

Responsibilities

• Provide support to patients and providers, triaging and resolving messages in the Care Center.
• Investigate complex situations, working with teams to translate information for patients.
• Contact pharmacies and insurers for prescription needs, including benefits verification.

Skills

Communication

Problem-solving

Time management

Patient-facing experience

Tools

EHR systems

AI-based tools

Job description

Ro is a direct-to-patient healthcare company offering telehealth, labs, and pharmacy services nationwide. This role supports patients and providers in the Care Center, triaging messages and resolving non-clinical needs with empathy.

You will investigate complex situations, translate information for patients, and coordinate with pharmacies and insurers for prescription needs, including benefits verification. Ro values clear communication and high-touch service.