Care Delivery Operations Leader

Ro; United States; Remote; USD 120,000 - 150,000; Full time

Job summary

Ro is seeking a Manager, Practice Operations on Ro's Care Delivery team to own the processes and day-to-day operations that enable frontline teams to deliver high-quality care at scale. You will build, run, and continuously improve critical operational programs across clinical and non-clinical teams, including onboarding, support desk, and performance management cadences.

You will partner with our People and Data teams to evolve policies and automate and improve processes to drive greater

Responsibilities

• Own the processes and day-to-day operations that enable frontline teams to deliver high-quality care at scale.
• Build, run, and continuously improve critical operational programs across clinical and non-clinical teams, including onboarding, support desk, and performance management cadences.
• Partner with People and Data teams to evolve policies, automate and improve processes, and drive greater consistency, efficiency, and a strong frontline team experience.

Job description

Ro is seeking a Manager, Practice Operations on Ro's Care Delivery team to own the processes and day-to-day operations that enable frontline teams to deliver high-quality care at scale. You will build, run, and continuously improve critical operational programs across clinical and non-clinical teams, including onboarding, support desk, and performance management cadences.

You will partner with our People and Data teams to evolve policies and automate and improve processes to drive greater