Clinical Operations Lead — Scale Care Delivery

Alt; New York (NY); Hybrid; USD 95,000 - 135,000; Full time

Job summary

ReKlame Health is seeking a Clinical Operations Manager to own daily clinical and care operations and unlock leadership capacity as we scale. Reporting to the Head of Clinical Operations, you will oversee the care operations team, maintain workflows, and drive cross-functional project work to improve clinical operations metrics.

This full-time role is NYC-based (strongly preferred) or fully remote at the lower end of the range, with flexibility for evenings and weekends to support care delivery.

Qualifications

• 3+ years of operations experience in a digital healthcare startup, with proven people management.
• Track record of running projects independently and driving measurable results using data.
• Strong communication skills to keep teams and stakeholders aligned.
• Low ego; focus on outcomes and willingness to do unglamorous work.
• Resilient in a fast-moving environment; maintains composure under pressure.
• Humor and collaboration to improve team dynamics.
• Critical thinker who moves decisively without analysis paralysis.
• Demonstrates a can-do attitude and ownership to deliver.

Responsibilities

• Daily & weekly operations management (30%): monitor queues, appointment flow, patient touchpoints; run recurring check-ins and reporting; serve as escalation point.
• Project-based work (40%): lead operational projects end-to-end; design new workflows, tooling, and processes; partner cross-functionally with clinical, product, and growth teams.
• People management (20%): manage offshore care operations team; set expectations; coaching; capacity planning and scheduling.
• Process & quality improvement (10%): document SOPs; ensure repeatability, auditability, and onboarding; lead continuous-improvement initiatives.

Skills

Operations leadership

People management

Project management

Data-driven

Healthcare operations

Job description

ReKlame Health is seeking a Clinical Operations Manager to own daily clinical and care operations and unlock leadership capacity as we scale. Reporting to the Head of Clinical Operations, you will oversee the care operations team, maintain workflows, and drive cross-functional project work to improve clinical operations metrics.

This full-time role is NYC-based (strongly preferred) or fully remote at the lower end of the range, with flexibility for evenings and weekends to support care delivery.