Manager, Practice Operations

Ro; United States; Remote; USD 120,000 - 150,000; Full time

Job summary

Ro is seeking a Manager, Practice Operations on Ro's Care Delivery team to own the processes and day-to-day operations that enable frontline teams to deliver high-quality care at scale. You will build, run, and continuously improve critical operational programs across clinical and non-clinical teams, including onboarding, support desk, and performance management cadences.

You will partner with our People and Data teams to evolve policies and automate and improve processes to drive greater

Responsibilities

• Own the processes and day-to-day operations that enable frontline teams to deliver high-quality care at scale.
• Build, run, and continuously improve critical operational programs across clinical and non-clinical teams, including onboarding, support desk, and performance management cadences.
• Partner with People and Data teams to evolve policies, automate and improve processes, and drive greater consistency, efficiency, and a strong frontline team experience.

Job description

Ro is a direct-to-patient healthcare company with a mission of helping patients achieve their health goals by delivering the easiest, most effective care possible. Ro is the only company to offer nationwide telehealth, labs, and pharmacy services. This is enabled by Ro's vertically integrated platform that helps patients achieve their goals through a convenient, end-to-end healthcare experience spanning from diagnosis, to delivery of medication, to ongoing care. Since 2017, Ro has helped millions of patients in nearly every single county in the United States, including 99% of primary care deserts.

Ro is consistently recognized as a top workplace in Health Care, in New York, and for Women and Parents - earning more than 20 honors from Fortune, Great Place to Work, and PEOPLE since 2021. In 2025 alone, we ranked top 5 among medium workplaces in Health Care and New York, and top 50 nationwide.

As Manager, Practice Operations on Ro's Care Delivery team, you will own the processes and day-to-day operations that enable our frontline teams to deliver high-quality care at scale. You will build, run, and continuously improve critical operational programs across clinical and non-clinical teams, including onboarding, support desk, and performance management cadences. You will partner closely with our People and Data teams to evolve policies and automate and improve processes to drive greater consistency, efficiency, and a strong frontline team experience. You are a process-minded operator who thrives on making complex operations run smoothly. You bring strong attention to detail, a bias toward action, and a flexible, solutions-oriented mindset to evolving priorities. You care deeply about the experience of frontline teams and are energized by the opportunity to take care of the people who take care of Ro's patients.