Care Delivery Coordinator

Washington County Mental Health Services Inc; Vermont; On-site; USD 42,000 - 44,000; Full time

Benefits offered by this job

Health, vision, and dental benefits

Retirement plan with employer match

PTO: 12.5 paid holidays; 12 sick and 6

Job summary

Washington County Mental Health Services Inc seeks Care Delivery Coordinators to organize outpatient services across four clinic sites and telehealth. You will manage access-to-care timelines, schedule templates in MyAvatar, and coordinate cross-team handoffs to keep care on time.

Ideal candidates have a healthcare operations background, strong data quality skills, and familiarity with HIPAA and 42 CFR Part 2. This is a multi-site, full-time role with comprehensive benefits.

Qualifications

• Education: High School Diploma/GED required; Associate or Bachelor’s degree in healthcare administration, business, public health, or a related field (or equivalent experience) preferred.
• Background in healthcare or behavioral health operations, scheduling, or clinic coordination preferred.
• Proficiency in multi-site/multi-discipline scheduling and standard office software (email, spreadsheets, calendars).
• Strong operational problem-solving under time pressure, meticulous data quality and attention to detail, and knowledge of privacy rules (HIPAA and 42 CFR Part 2).
• Clear, assertive communication without direct authority.

Responsibilities

• Access & Pipeline Management: Support access-to-care timelines; monitor referral and intake pipelines; propose operational solutions to leadership.
• Provider Schedule & Template Administration: Build and maintain multi-site schedules and templates in MyAvatar across service lines.
• Schedule Deviation & Cancellation Resolution: Manage daily schedule adjustments, fill cancellations, place holds, approve overbooks, and resolve schedule errors.
• Panel & Reassignment Tracking: Maintain client panel assignments and trackers; execute reassignments; flag uneven loads or risks.
• Cross-Team Workflow & Handoff Coordination: Standardize non-clinical handoff steps; trigger outreach workflows; facilitate daily huddles and weekly meetings.
• Data Integrity & Operational Reporting: Produce routine performance reports and log disruptions; maintain data accuracy.
• Compliance & Operational Execution: Handle PHI per HIPAA and 42 CFR Part 2; rotate site coverage across four locations.

Skills

Multi-site scheduling

Microsoft Office

HIPAA awareness

Communication

MyAvatar

Education

High School Diploma/GED

Associate or Bachelor’s degree in healthcare administration or related field

Tools

MyAvatar

Job description

Care Delivery CoordinatorWashington County Mental Health Services is seeking Care Deliver Coordinators. We are hiring multiple people for this position. This role is responsible for keeping outpatient services organized, accessible, and on-time across four clinic sites and telehealth platforms. Utilizing the MyAvatar database, the Coordinators manage daily site operations, access to care timelines, and cross-team handoffs.By reducing delays and streamlining access pipelines, this role ensures timelier care across therapy, psychiatry, case management, and peer services. By focusing on access-to-care standards, the Coordinators help the agency better serve our community when they are at their greatest need for care.Summary of DutiesAccess & Pipeline Management: Support access-to-care timelines (such as time-to-first appointment and post-discharge follow-ups), monitor referral and intake pipelines for constraints, and propose operational solutions to leadershipProvider Schedule & Template Administration: Build and maintain multi-site, multi-discipline, and telehealth provider schedules and templates in MyAvatar across individual, group, nursing, psychiatric, and care coordination service linesSchedule Deviation & Cancellation Resolution: Manage daily schedule adjustments, fill cancellation openings, place holds, approve overbooks within policy, and resolve schedule errors to prevent disruptions in client carePanel & Reassignment Tracking: Maintain client panel assignments and trackers in MyAvatar, execute reassignments based on provider leave or capacity, and flag uneven client loads or risks to the CCBHC ManagerCross-Team Workflow & Handoff Coordination: Standardize non-clinical handoff steps among front desk, clinical, and care management teams, trigger outreach workflows, and facilitate daily huddles and weekly access meetingsData Integrity & Operational Reporting: Produce routine performance reports—covering access timeliness, referral outcomes, no-show trends, and scheduling quality—while logging operational disruptions and maintaining data accuracyCompliance & Operational Execution: Handle protected health information in accordance with HIPAA and 42 CFR Part 2 standards, adhere to designated compliance pathways, and participate in rotating site coverage across four locationsCompensation and BenefitsWCMHS offers comprehensive health, vision, and dental benefits and a retirement plan with a generous employer match of contributions. Our industry-leading paid time off package includes 12.5 paid holidays that can be used flexibly, and 12 days each of sick and vacation time accrued in the first year of employment.The starting pay range for this position is $30.44-$31.68 per hour.Summary of QualificationsEducation: High School Diploma/GED required; Associate or Bachelor’s degree in healthcare administration, business, public health, or a related field (or equivalent experience) preferredBackground in healthcare or behavioral health operations, scheduling, or clinic coordination preferredProficiency in multi-site/multi-discipline scheduling and standard office software (email, spreadsheets, calendars)Strong operational problem-solving under time pressure, meticulous data quality and attention to detail, and knowledge of privacy rules (HIPAA and 42 CFR Part 2)Clear, assertive communication without direct authorityWorkplace ConditionsWork occurs in office settings. Extended computer use while sitting or standing. Some evening and weekend hours required on a rotation to meet expanded clinical hours.About the AgencyFor more than 50 years, Washington County Mental Health Services (WCMHS) has served the Washington County community and the Orange County towns of Orange, Washington, and Williamstown. WCMHS provides education, support, and treatment to individuals and families living with mental health challenges, substance use issues, and developmental and intellectual disabilities. Providing accessible, high-quality services in the community, schools, and health care settings, we work toward positive outcomes for wellness with collaborative, inclusive, and compassionate care. Washington County Mental Health Services is “Where Hope and Support Come Together.”#PPA