Integrated Care Navigator

Washington County Mental Health Services Inc; Vermont; Hybrid; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health plan

Retirement plan

Paid time off

Holidays

Job summary

Washington County Mental Health Services seeks Integrated Care Navigators to help clients and providers navigate administrative, referral, and follow-up systems, using the EMR to manage records and referrals.

You will support outreach, missed appointment protocols, Medicaid or benefits applications, and coordinate care with primary care and community resources to ensure seamless service delivery.

Qualifications

• Care coordination or case management experience.
• Familiarity with Medicaid and community referrals is highly desirable.
• Strong verbal and written communication skills.

Responsibilities

• Complete, track, and follow up on client referrals in the EMR for health, housing, crisis, employment, and specialty services.
• Review client charts, obtain required ROIs, and maintain accurate care coordination notes in the EMR.
• Identify clients eligible for Medicaid, Medicare, SNAP, or other benefits and assist with the application process.
• Execute outreach and missed appointment protocols, track care pathway adherence, and address access barriers with clients and providers.
• Participate in staff huddles and coordinate care across interdisciplinary teams and external partners.
• Assist with intake activities, including preparing client charts, routing information, recording health history, and collecting vital signs.

Skills

Care coordination

EMR systems

Interdisciplinary collaboration

Strong communication

Education

High school diploma

Associate degree or equivalent

Tools

EMR systems

Microsoft Excel

Word

Outlook

Job description

Integrated Care NavigatorsWashington County Mental Health Services is seeking Integrated Care Navigators to help clients and providers navigate administrative, referral, and follow-up systems. Utilizing the EMR database, Navigators manage records requests, complete service referrals, track appointments, and obtain required Releases of Information. The role also supports outreach, missed appointment procedures, and Medicaid or benefits application assistance to ensure seamless care.Integrated Care Navigators connect clients with essential primary care, specialty providers, and community resources like housing and benefits. By resolving barriers to care, standardizing records tracking, and speeding up closed-loop referrals, Navigators ensure clients stay connected to vital health services and receive well-coordinated community support.Summary of DutiesComplete, track, and follow up on client referrals for health, housing, crisis, employment, and specialty services in the EMRLink clients with primary care providers, monitor appointment attendance, request medical records, and build relationships with local medical officesReview client charts, obtain required Releases of Information (ROIs), and maintain accurate care coordination notes in the agency EMRIdentify clients eligible for Medicaid, Medicare, SNAP, or other benefits and assist them with the application processExecute outreach and missed appointment protocols, track care pathway adherence, and problem-solve access barriers with clients and providersParticipate in staff huddles, coordinate care across interdisciplinary teams, and communicate with external partners to support service deliveryAssist with intake activities as assigned, including preparing client charts, routing information, recording health history, and collecting basic vital signsCompensation and BenefitsWCMHS offers a comprehensive health, vision, and dental plan package as well as a retirement plan with generous employer matching of contributions. Our industry-leading paid time off package includes 12.5 paid holidays that can be used flexibly, 12 days of sick time, and 12 days of vacation time accrued in the first year of employment.Summary of QualificationsEducation: High school diploma required; Associate degree (or equivalent relevant experience) preferredExperience in care coordination, case management, medical/behavioral health, or community-based services preferred; familiarity with Medicaid and community referrals is highly desirableProficiency with EMR systems, Microsoft Excel, Word, Outlook, data entry, and record management workflowsStrong verbal and written communication skills to build professional relationships with clients, interdisciplinary care teams, primary care offices, and community partnersPractical problem-solving skills to address service linkage barriers, application processes, and care follow-up using a client-centered, trauma-informed approachAbout the AgencyFor more than 50 years, Washington County Mental Health Services (WCMHS) has served the Washington County community and the Orange County towns of Orange, Washington, and Williamstown. WCMHS provides education, support, and treatment to individuals and families living with mental health challenges, substance use issues, and developmental and intellectual disabilities. Providing accessible, high-quality services in the community, schools, and health care settings, we work toward positive outcomes for wellness with collaborative, inclusive, and compassionate care. Washington County Mental Health Services is “Where Hope and Support Come Together.”#PPA