Care Coordinator - Veterinary Front Desk Specialist

PetVet Care Centers; Scottsdale (AZ); On-site; USD 23,000 - 28,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Paid Parental Leave

401(k) with discretionary contribution

Team Member Pet Discounts

Calm app access

24/7 EAP

CE stipends and career development

Grant Circle relief fund

Local hospital culture backed by nat’l

Job summary

PetVet Care Centers' Scottsdale Ranch Animal Hospital in Arizona is seeking a Care Coordinator to join our team. This role supports hospital operations with administrative and customer service tasks, aligning with positions like Veterinary Receptionist or Client Care Specialist.

You’ll greet clients, manage lobby flow, schedule appointments, handle billing in practice software, assist with medication pickups, and help with retail items.

Qualifications

• Applicants must be 18 years of age or older.
• High school diploma or GED required, or equivalent combination of education, certification, training, and/or experience.
• Customer service experience.
• Knowledge of clerical procedures and ability to organize files and records.
• Excellent customer service skills, providing courteous and prompt assistance.

Responsibilities

• Provides excellent customer service in-person, over the phone, and during high-stress situations.
• Manages lobby flow, addresses concerns, calms distressed owners, and schedules appointments.
• Handles basic medical emergencies for pets and owners, ensuring safety and well-being.
• Assists with medication pickups, inquiries, and provides information about services and products.
• Inputs and manages data in practice management software, including billing and accounts.
• Assists with retail sales, weighing pets, processing faxes, and maintaining records.
• Reconciles cash drawer and performs end-of-day duties for accurate financial transactions.

Skills

Customer service

Excellent customer service

Clerical procedures

Education

High school diploma or GED

Tools

Cornerstone

Animal Care

Job description

PetVet Care Centers' Scottsdale Ranch Animal Hospital in Arizona is seeking a Care Coordinator to join our team. This role supports hospital operations with administrative and customer service tasks, aligning with positions like Veterinary Receptionist or Client Care Specialist.

You’ll greet clients, manage lobby flow, schedule appointments, handle billing in practice software, assist with medication pickups, and help with retail items.