Care Coordinator — Veterinary Client Experience

Petvet-Care-Centers; California (MO); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Parental leave

401(k) with discretionary contribution

Team member discounts

Wellbeing resources

CE stipends

Job summary

PetVet Care Centers' Shane Veterinary Medical Center in Marina del Rey, California, is seeking a Full Time Care Coordinator to join their team. This role provides administrative and customer service support in a high-performing hospital.

You’ll manage lobby flow, schedule appointments, assist with medications, data entry in practice management software, and handle basic client questions. Prior veterinary experience is preferred, and the schedule runs Wednesday to Sunday.

Qualifications

• Must be 18 years or older.
• High school diploma or GED required, or equivalent.
• Excellent customer service skills.
• One or more years of experience in a veterinary medicine setting preferred.

Responsibilities

• Provides excellent customer service in-person, over the phone, and during high-stress situations.
• Manages lobby flow, addresses concerns, calms distressed owners, and schedules appointments.
• Handles basic medical emergencies for pets and owners, ensuring safety and well-being.
• Assists with medication pickups, inquiries, and provides information about services and products.
• Inputs and manages data in practice management software, including billing and accounts.
• Assists with retail sales, weighing pets, processing faxes, and maintaining records.
• Reconciles cash drawer and performs end-of-day duties for accurate financial transactions.

Skills

Customer service

Veterinary experience

Data entry

Cash handling

Scheduling

Education

High school diploma or GED

Tools

Practice management software

Job description

PetVet Care Centers' Shane Veterinary Medical Center in Marina del Rey, California, is seeking a Full Time Care Coordinator to join their team. This role provides administrative and customer service support in a high-performing hospital.

You’ll manage lobby flow, schedule appointments, assist with medications, data entry in practice management software, and handle basic client questions. Prior veterinary experience is preferred, and the schedule runs Wednesday to Sunday.