Pet Care Coordinator | Client Concierge for Pets

PetVet Care Centers; California (MO); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Paid Parental Leave

401(k) with discretionary contribution

Team Member Pet Discounts

Emergency wellbeing support

CE stipends and career development

Relief fund for team members

Local hospital culture backed by/nat.

Job summary

Shane Veterinary Medical Center, part of PetVet Care Centers, is seeking a Full Time Care Coordinator in Marina del Rey, CA. The role focuses on administrative and customer service support within a high-performing hospital, aligning with titles such as Veterinary Receptionist or Client Care Specialist.

The position offers a pathway to growth within a culture that prioritizes patient care, client service, and team wellbeing.

Qualifications

• High school diploma or GED required or equivalent combination of education, certification, training, and/or experience.
• Excellent customer service skills, providing courteous and prompt assistance.
• One or more years of experience in a veterinary medicine setting preferred.

Responsibilities

• Provides excellent customer service in person, on the phone, and in high-stress situations.
• Manages lobby flow, addresses concerns, calms distressed owners, and schedules appointments.
• Handles basic medical emergencies for pets and owners, ensuring safety and well-being.
• Assists with medication pickups, inquiries, and provides information about services and products.
• Inputs and manages data in practice management software, including billing and accounts.
• Assists with retail sales, weighing pets, processing faxes, and maintaining records.
• Reconciles cash drawer and performs end-of-day duties for accurate financial transactions.

Skills

Customer service

Veterinary experience

Education

High school diploma or GED

Job description

Shane Veterinary Medical Center, part of PetVet Care Centers, is seeking a Full Time Care Coordinator in Marina del Rey, CA. The role focuses on administrative and customer service support within a high-performing hospital, aligning with titles such as Veterinary Receptionist or Client Care Specialist.

The position offers a pathway to growth within a culture that prioritizes patient care, client service, and team wellbeing.