Veterinary Care Coordinator - Client & Pet Support

AAVMP; Thousand Oaks, Northern (CA, KY); Hybrid; USD 25,000 - 30,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Paid Parental Leave

401(k) with discretionary contribution

Team Member Pet Discounts

Emotional wellbeing support - Calm app

CE stipends and career development

Grant Circle relief fund

Job summary

PetVet Care Centers' Veterinary Specialty and Emergency Center of Thousand Oaks is seeking a Care Coordinator on rotating shifts to join a high‑performing team delivering compassionate client service and smooth hospital operations.

You will handle front desk duties, greet clients, schedule appointments, assist with basic pet emergencies, manage data in the practice software, and support retail activities while upholding our Culture of Care.

Qualifications

• 1 year of Customer Service Representative experience.
• 1 year of Veterinary experience.
• High school diploma or GED required.

Responsibilities

• Provides excellent customer service in-person, over the phone, and during high-stress situations.
• Manages lobby flow, addresses concerns, calms distressed owners, and schedules appointments.
• Handles basic medical emergencies for pets and owners, ensuring safety and well-being.
• Assists with medication pickups, inquiries, and provides information about services and products.
• Inputs and manages data in practice management software, including billing and accounts.
• Assists with retail sales, weighing pets, processing faxes, and maintaining records.
• Reconciles cash drawer and performs end-of-day duties for accurate financial transactions.

Skills

Customer Service

Veterinary experience

Education

High school diploma or GED

Job description

PetVet Care Centers' Veterinary Specialty and Emergency Center of Thousand Oaks is seeking a Care Coordinator on rotating shifts to join a high‑performing team delivering compassionate client service and smooth hospital operations.

You will handle front desk duties, greet clients, schedule appointments, assist with basic pet emergencies, manage data in the practice software, and support retail activities while upholding our Culture of Care.