Care Coordinator, Prosthetics & Orthotics — Flexible Schedule

Hanger Inc; Durham (NC); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Competitive compensation packages

Paid holidays and PTO

Medical, dental, and vision benefits

401k retirement plan

Relocation assistance

Flexible work schedules

Employee referral program

Job summary

Hanger, Inc. seeks a Community Care Coordinator to provide proactive patient support and exceptional service for limb loss and orthotic/prosthetic needs. You will coordinate care with surgeons, clinics, and referral partners to ensure a seamless patient experience.

The role focuses on compassionate guidance, documentation, and communication throughout pre- and post-operative care, while maintaining relationships with healthcare providers and families.

Qualifications

• BA/BS in Health related field or equivalent work experience.
• Minimum 2 years of experience in a patient care environment.
• Ability to be credentialed in major hospital systems.
• Experience in providing a high level of customer service in a fast paced environment, including handling confidential data with discretion.
• Must have, or be eligible to obtain, a valid driver's license and driving record within the standards outlined within Hanger's Motor Vehicle Safety Policy and Procedures.

Responsibilities

• Ensure that new patients are contacted before or after initial consult and are entered into Hanger Clinic's patient management and tracking system.
• Support patients with amputations through the weeks pre/post-surgery by providing information, resources, advice and counsel.
• Coordinate AMPOWER visits.
• Build and maintain referral relationships for Hanger Clinic.
• Assist with obtaining appropriate clinical documentation for insurance coverage.
• Keep patients engaged after initial contact with follow up communications and appointments to ensure an excellent patient experience.
• Provide updates on follow up visits w/surgeon including wound description, photos and care plan details.
• Complete hospital visits, visits to skilled nursing facilities, or rehab facilities as needed.
• Identify and follow-up on all referrals to assure continuity of care.
• Act as contact for patients and families, referring physicians, outside agencies, and staff by providing information regarding the clinic’s services.
• Serve as a liaison between the patient and clinic areas to coordinate pre-operative/post-operative planning and care coordination.
• Utilize CCC clinical communication and tracking tools to maintain communication with patients and health professionals.
• Assist patients with upcoming visits and fittings which may require becoming an ABC Certified Orthotic Fitter.

Skills

Interpersonal skills

Customer service

Communication

Time management

Organizational skills

Driver's license

Education

BA/BS in health related field

Tools

SharePoint Post-Acute CRM

Job description

Hanger, Inc. seeks a Community Care Coordinator to provide proactive patient support and exceptional service for limb loss and orthotic/prosthetic needs. You will coordinate care with surgeons, clinics, and referral partners to ensure a seamless patient experience.

The role focuses on compassionate guidance, documentation, and communication throughout pre- and post-operative care, while maintaining relationships with healthcare providers and families.