Care Coordinator - Pet Care Front Desk

Doctor Gentle Animal Hospital Inc; O’Fallon (MO); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Team member discounts

Parental leave

CE stipends

Job summary

Gentle Doctor Animal Hospital in O’Fallon, MO is seeking a Veterinary Receptionist (Care Coordinator) to join a high-performing team. You will provide frontline customer service, manage appointments, and support the hospital with administrative tasks in a busy veterinary setting.

The role emphasizes empathy, multitasking, and proficiency with veterinary software. The hospital fosters a culture of care with ongoing education and opportunities for career growth.

Qualifications

• Applicants must be 18 years or older.
• HS diploma or GED or equivalent.
• Experience in customer service or receptionist role.
• Strong multitasking and prioritization abilities.
• Highly proficient with technology and software systems.
• Compassionate, patient demeanor.

Responsibilities

• Provide excellent customer service in person, by phone, and in high-stress situations.
• Manage lobby flow, address concerns, calm distressed owners, and schedule appointments.
• Handle basic medical emergencies for pets and owners, ensuring safety.
• Assist with medication pickups, inquiries, and information about services and products.
• Input and manage data in practice management software, including billing.
• Assist with retail sales, weighing pets, processing faxes, and records.
• Reconcile cash drawer and perform end-of-day duties.

Skills

Multitasking

Tech skills

Customer service

Communication

Education

High school diploma or GED

Tools

Avimark

Job description

Gentle Doctor Animal Hospital in O’Fallon, MO is seeking a Veterinary Receptionist (Care Coordinator) to join a high-performing team. You will provide frontline customer service, manage appointments, and support the hospital with administrative tasks in a busy veterinary setting.

The role emphasizes empathy, multitasking, and proficiency with veterinary software. The hospital fosters a culture of care with ongoing education and opportunities for career growth.