Emergency Vet Care Coordinator (Front Desk)

St Louis Animal Emergency Clinic; St. Louis, Northern (MO, KY); Hybrid; USD 49,514,000 - 60,517,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Paid Parental Leave

401(k) with discretionary contribution

Team Member Pet Discounts

Emotional wellbeing support — Calm app

Job summary

PetVet Care Centers' Animal Emergency Clinic St. Louis is seeking an Emergency Veterinary Receptionist (Care Coordinator) to join our team. This 24/7 emergency hospital values compassionate care, team wellbeing, and superior service for pets and their families.

The position focuses on reception duties, patient flow, and basic care coordination, with opportunities for growth in a collaborative, national network of hospitals.

Qualifications

• High school diploma or GED required or equivalent
• Reception, answering phones, receiving patients and computer skills
• Has Veterinary Assistant experience

Responsibilities

• Provides excellent customer service in-person, over the phone, and in high-stress situations
• Manages lobby flow, addresses concerns, calms distressed owners, and schedules appointments
• Handles basic medical emergencies for pets and owners, ensuring safety and well-being
• Assists with medication pickups, inquiries, and provides information about services and products
• Inputs and manages data in practice management software, including billing and accounts
• Assists with retail sales, weighing pets, processing faxes, and maintaining records
• Reconciles cash drawer and performs end-of-day duties for accurate financial transactions

Skills

Reception

Answering phones

Computer skills

Education

High school diploma or GED

Job description

PetVet Care Centers' Animal Emergency Clinic St. Louis is seeking an Emergency Veterinary Receptionist (Care Coordinator) to join our team. This 24/7 emergency hospital values compassionate care, team wellbeing, and superior service for pets and their families.

The position focuses on reception duties, patient flow, and basic care coordination, with opportunities for growth in a collaborative, national network of hospitals.