Care Coordinator: Patient Experience & Admin Support

Complete Care; Town of Florida (NY); On-site; USD 35,000 - 48,000; Full time

Benefits offered by this job

401(k) with Company Match

Paid Time Off

Paid Holidays + Floating Holiday

Company-Paid Life Insurance

Short-Term Disability

Job summary

Complete Care is seeking a Care Coordinator (Admin) to support patient care and administrative services in Winter Haven, FL. This full-time role focuses on coordinating care, ensuring seamless patient interactions, and maintaining accurate records to support treatment progress.

Responsibilities include scheduling, reminders, insurance verification, and front-office organization, with comprehensive training provided to develop expertise in patient-centered care and coordination.

Qualifications

• No healthcare experience? That's okay; comprehensive training is provided.
• We provide thorough training for dependable, patient-centered individuals who demonstrate professionalism and strong communication skills.

Responsibilities

• Welcome patients and create a positive first impression.
• Schedule, confirm, and coordinate appointments across multiple services.
• Perform appointment reminders and proactive outreach to support engagement.
• Collect and verify insurance and demographic information for claims processing.
• Assist patients with questions regarding appointments, payments, and next steps in recovery.
• Maintain complete and accurate documentation in the EMR.

Skills

Medical Receptionist

Front Desk

Medical Office Assistant

Customer Service

Scheduling

Job description

Complete Care is seeking a Care Coordinator (Admin) to support patient care and administrative services in Winter Haven, FL. This full-time role focuses on coordinating care, ensuring seamless patient interactions, and maintaining accurate records to support treatment progress.

Responsibilities include scheduling, reminders, insurance verification, and front-office organization, with comprehensive training provided to develop expertise in patient-centered care and coordination.