Care Coordinator: Patient Access & Financial Aid Advocate

Software Methods, Incorporated; Plano (TX); On-site; USD 40,000 - 60,000; Full time

Job summary

A healthcare solutions provider is seeking a Care Coordinator to work in Plano, Texas. This full-time position involves providing exceptional customer service, case coordination, and assisting plan members with accessing financial assistance programs. The ideal candidate will have a minimum of 3 years of customer service experience, strong communication skills, and the ability to manage various tasks efficiently. The role entails collaborating with healthcare professionals, managing customer interactions, and contributing to improved service processes.

Qualifications

• Minimum 3+ years customer service experience, healthcare reimbursement and/or pharmaceutical experience preferred.
• Excellent written and oral communication skills.
• Ability to multi-task and handle consistent workflow.

Responsibilities

• Ensure that plan members meet eligibility requirements.
• Act as primary point of contact for plan members.
• Document all interactions in the CRM software.

Skills

Customer service experience

Excellent written and oral communication skills

Time management

Multi-tasking ability

Computer, email and MS Office competence

Job description

A healthcare solutions provider is seeking a Care Coordinator to work in Plano, Texas. This full-time position involves providing exceptional customer service, case coordination, and assisting plan members with accessing financial assistance programs. The ideal candidate will have a minimum of 3 years of customer service experience, strong communication skills, and the ability to manage various tasks efficiently. The role entails collaborating with healthcare professionals, managing customer interactions, and contributing to improved service processes.