Care Coordinator & Front Desk Specialist (Part-Time)

Confluent Health; Fayetteville (NC); Hybrid; USD 21,000 - 22,000; Part time

Job summary

BreakThrough Physical Therapy, a member of the Confluent Health family, is seeking a Part Time Front Desk Medical Receptionist in Fayetteville. You will greet patients, manage scheduling, verify insurance, and collect payments, all while upholding HIPAA standards and delivering a warm, professional experience.

The role involves multi-tasking, strong communication, and attention to detail in a fast-paced clinic environment. Competitive hourly pay and supportive team culture are offered.

Qualifications

• High School Diploma or GED.
• Experience in a medical front desk preferred but not required.
• Strong communication, organization, multitasking, and follow-up skills.
• Comfort using scheduling systems, EMR, email, and basic spreadsheets.
• A calm, patient-centered approach with strong attention to detail.

Responsibilities

• Create a welcoming, professional first impression for patients, visitors, and referral sources.
• Manage front desk operations including patient check-in, check-out, scheduling, insurance verification/authorization, and phone calls.
• Review, schedule, and follow up on incoming referrals by gathering information, creating or updating patient records, and helping patients understand next steps.
• Keep patient flow and schedules moving by confirming appointments, working waitlists, filling cancellations, and following up with patients who need future visits.
• Collect copays, balances, and other patient payments accurately and professionally, including basic payment tracking or reconciliation when needed.
• Protect patient privacy and uphold HIPAA standards in all front desk interactions and documentation.

Skills

Communication

Organization

Multitasking

Follow-up

HIPAA compliance

Education

High School Diploma or GED

Tools

Scheduling systems

Electronic Medical Records

Spreadsheets

Job description

BreakThrough Physical Therapy, a member of the Confluent Health family, is seeking a Part Time Front Desk Medical Receptionist in Fayetteville. You will greet patients, manage scheduling, verify insurance, and collect payments, all while upholding HIPAA standards and delivering a warm, professional experience.

The role involves multi-tasking, strong communication, and attention to detail in a fast-paced clinic environment. Competitive hourly pay and supportive team culture are offered.