Care Coordinator (Medical Receptionist/PSR)

BreakThrough Physical Therapy, Inc.; Fayetteville (NC); On-site; USD 21,000 - 22,000; Part time

Job summary

BreakThrough Physical Therapy, Inc. in Fayetteville, NC is seeking a Part Time Front Desk Medical Receptionist. You will greet patients, manage check-in/out, schedule visits, collect payments, and support HIPAA-compliant front desk operations.

The role emphasizes a calm, patient-centered approach and teamwork to ensure a smooth patient experience. The position requires strong communication, organizational, and multi-tasking skills, with familiarity with EMR systems, scheduling tools, and basic

Qualifications

• Strong communication, organization, multitasking, and follow-up skills.
• Comfort using computers, phones, scheduling systems, electronic medical records, email, and basic spreadsheets.

Responsibilities

• Create a welcoming, professional first impression for patients, visitors, and referral sources.
• Manage front desk operations including patient check-in, check-out, scheduling, verification/authorization, and phone calls
• Review, schedule, and follow up on incoming referrals by gathering information, creating/updating patient records, and helping patients understand next steps
• Keep patient flow and schedules moving by confirming appointments, working waitlists, filling cancellations, and following up with patients who need future visits
• Collect copays, balances, and other patient payments accurately and professionally, including basic payment tracking or reconciliation when needed
• Protect patient privacy and uphold HIPAA standards in all front desk interactions and documentation

Skills

Communication

Organization

Multitasking

Follow-up

Education

High School Diploma or GED

Tools

Scheduling systems

Electronic Medical Records

Spreadsheets

Job description

Overview

BreakThrough Physical Therapy, a member of the Confluent Health family, is looking for a Part Time Front Desk Medical Receptionist to join our Fayetteville team!

At Confluent Health and our family of affiliated brands, Care Coordinators are the heartbeat of the clinic. They are the first voice a patient hears and the first face they see. You set the tone for the entire patient experience: organized, warm, and professional from the very first call through every visit. This is a fast-paced, multi-tasking role where no two days look the same, and where your ability to stay calm, follow through, and take ownership makes a direct impact on patients and the clinical team.

Responsibilities

• Create a welcoming, professional first impression for patients, visitors, and referral sources
• Manage front desk operations including patient check-in, check-out, scheduling, verification/authorization, and phone calls
• Review, schedule, and follow up on incoming referrals by gathering information, creating/updating patient records, and helping patients understand next steps
• Keep patient flow and schedules moving by confirming appointments, working waitlists, filling cancellations, and following up with patients who need future visits
• Collect copays, balances, and other patient payments accurately and professionally, including basic payment tracking or reconciliation when needed
• Protect patient privacy and uphold HIPAA standards in all front desk interactions and documentation

Qualifications

• High School Diploma or GED
• Experience in a medical front desk, healthcare reception, physical therapy, chiropractic, dental
• Or Similar Clinical Office Setting Preferred But Not Required.
• Strong communication, organization, multitasking, and follow-up skills
• Comfort using computers, phones, scheduling systems, electronic medical records, email, and basic spreadsheets
• Ability to discuss payments, scheduling expectations, and basic insurance information with professionalism
• A calm, patient-centered approach with strong attention to detail and a willingness to help the team

About

Pay Rate: $15-$16/Hour

Confluent Health, LLC and its affiliates are equal opportunity employers committed to building a diverse and inclusive workforce. We do not discriminate based on race, color, religion, sex, sexual orientation, gender (including pregnancy, childbirth, or related medical conditions), gender identity or expression, national origin, marital status, age, disability, veteran status, or other applicable legally protected characteristics. If you need assistance or would like to request an accommodation due to a disability, please contact us at [e-mail].