Care Coordinator (Medical Receptionist/PSR)

Confluent Health; Fayetteville (NC); On-site; USD 21,000 - 22,000; Part time

Job summary

BreakThrough Physical Therapy, a member of the Confluent Health family, is seeking a Part Time Front Desk Medical Receptionist in Fayetteville. You will greet patients, manage scheduling, verify insurance, and collect payments, all while upholding HIPAA standards and delivering a warm, professional experience.

The role involves multi-tasking, strong communication, and attention to detail in a fast-paced clinic environment. Competitive hourly pay and supportive team culture are offered.

Qualifications

• High School Diploma or GED.
• Experience in a medical front desk preferred but not required.
• Strong communication, organization, multitasking, and follow-up skills.
• Comfort using scheduling systems, EMR, email, and basic spreadsheets.
• A calm, patient-centered approach with strong attention to detail.

Responsibilities

• Create a welcoming, professional first impression for patients, visitors, and referral sources.
• Manage front desk operations including patient check-in, check-out, scheduling, insurance verification/authorization, and phone calls.
• Review, schedule, and follow up on incoming referrals by gathering information, creating or updating patient records, and helping patients understand next steps.
• Keep patient flow and schedules moving by confirming appointments, working waitlists, filling cancellations, and following up with patients who need future visits.
• Collect copays, balances, and other patient payments accurately and professionally, including basic payment tracking or reconciliation when needed.
• Protect patient privacy and uphold HIPAA standards in all front desk interactions and documentation.

Skills

Communication

Organization

Multitasking

Follow-up

HIPAA compliance

Education

High School Diploma or GED

Tools

Scheduling systems

Electronic Medical Records

Spreadsheets

Job description

Overview

BreakThrough Physical Therapy, a member of the Confluent Health family, is looking for a Part Time Front Desk Medical Receptionist to join our Fayetteville team!

At Confluent Health and our family of affiliated brands, Care Coordinators are the heartbeat of the clinic. They are the first voice a patient hears and the first face they see. You set the tone for the entire patient experience: organized, warm, and professional from the very first call through every visit. This is a fast-paced, multi-tasking role where no two days look the same, and where your ability to stay calm, follow through, and take ownership makes a direct impact on patients and the clinical team.

Responsibilities

• Create a welcoming, professional first impression for patients, visitors, and referral sources
• Manage front desk operations including patient check-in, check-out, scheduling, insurance verification/authorization, and phone calls
• Review, schedule, and follow up on incoming referrals by gathering information, creating or updating patient records, and helping patients understand next steps
• Keep patient flow and schedules moving by confirming appointments, working waitlists, filling cancellations, and following up with patients who need future visits
• Collect copays, balances, and other patient payments accurately and professionally, including basic payment tracking or reconciliation when needed
• Protect patient privacy and uphold HIPAA standards in all front desk interactions and documentation

Qualifications

• High School Diploma or GED
• Experience in a medical front desk, healthcare reception, physical therapy, chiropractic, dental, or similar clinical office setting preferred but not required.
• Strong communication, organization, multitasking, and follow-up skills
• Comfort using computers, phones, scheduling systems, electronic medical records, email, and basic spreadsheets
• Ability to discuss payments, scheduling expectations, and basic insurance information with professionalism
• A calm, patient-centered approach with strong attention to detail and a willingness to help the team

About

Pay Rate: $15-$16/Hour

Confluent Health, LLC and its affiliates areequal opportunity employers committed to building a diverse and inclusive workforce. We do not discriminate based on race, color, religion, sex, sexual orientation, gender (including pregnancy, childbirth, or related medical conditions), gender identity or expression, national origin,marital status,age, disability, veteran status, or other applicable legally protected characteristics.If you need assistance or would like to request an accommodation due to a disability, please contact us at [e-mail].