Care Coordinator & Front Desk Specialist

Socket.dev; Derby (KS); On-site; USD 22,000 - 23,000; Full time

Benefits offered by this job

Health, Dental, and Vision Insurance

Paid Time Off

Family Building and Parental Leave

401(k) with employer matching up to 4%

Structured onboarding with 30/60/90‑/0

Growth and leadership pathways

Collaborative team culture

Job summary

Advanced Physical Therapy in Derby, KS seeks a full-time Front Desk Medical Receptionist to welcome patients, schedule appointments, verify insurance, and process payments. You will be the first point of contact, delivering warm, professional service in a fast-paced clinic environment.

The role requires strong communication, multitasking, and a commitment to confidentiality; training is provided on EMR/navigation and scheduling workflows.

Qualifications

• High School Diploma or GED required.
• 1+ year of experience in a customer-facing or patient-facing role.
• Ability to manage multiple tasks at once while staying organized and detail-oriented.
• Comfortable and confident communicating on the phone, including handling upset callers with patience and professionalism.
• Basic computer proficiency: able to learn scheduling software, navigate scheduling systems, send emails, and work in spreadsheets.
• No prior medical experience required — training provided including EMR navigation, insurance fundamentals, scheduling workflows, and phone etiquette.

Responsibilities

• Create a welcoming, professional first impression for patients, visitors, and referral sources.
• Manage front desk operations including patient check-in, check-out, scheduling, insurance verification/authorization, and phone calls.
• Review, schedule, and follow up on incoming referrals by gathering information, creating or updating patient records, and helping patients understand next steps.
• Keep patient flow and schedules moving by confirming appointments, working waitlists, filling cancellations, and following up with patients for future visits.
• Collect copays, balances, and other patient payments accurately and professionally, including basic payment tracking or reconciliation.
• Protect patient privacy and uphold HIPAA standards in all front desk interactions and documentation.

Skills

Customer service

Multitasking

Phone communication

Attention to detail

Education

High School Diploma or GED

Tools

Scheduling software

EMR navigation

Job description

Advanced Physical Therapy in Derby, KS seeks a full-time Front Desk Medical Receptionist to welcome patients, schedule appointments, verify insurance, and process payments. You will be the first point of contact, delivering warm, professional service in a fast-paced clinic environment.

The role requires strong communication, multitasking, and a commitment to confidentiality; training is provided on EMR/navigation and scheduling workflows.