Care Coordinator & Front Desk Pro

Colorado In Motion; Columbus (NJ); On-site; USD 23,000 - 25,000; Full time

Job summary

Strive Physical Therapy, a member of the Confluent Health family, is seeking a Full Time Front Desk Medical Receptionist to join our Columbus clinic. You will be the first voice patients hear and the first face they see, setting a warm, professional tone from the initial call through each visit.

This fast-paced role handles check-in/out, scheduling, insurance verification, and front desk communications while protecting patient privacy under HIPAA.

Qualifications

• High School Diploma or GED required.
• 1+ year of customer-facing or patient-facing experience.
• Ability to multitask while staying organized and detail-oriented.
• Strong phone communication and professionalism, even with upset callers.
• Basic computer skills and willingness to learn scheduling software and EMR basics.

Responsibilities

• Create a welcoming, professional first impression for patients, visitors, and referral sources.
• Manage front desk operations including patient check-in, check-out, scheduling, insurance verification/authorization, and phone calls.
• Review, schedule, and follow up on incoming referrals by gathering information, creating or updating patient records, and helping patients understand next steps.
• Keep patient flow and schedules moving by confirming appointments, working waitlists, filling cancellations, and following up with patients who need future visits.
• Collect copays, balances, and other patient payments accurately and professionally, including basic payment tracking or reconciliation when needed.
• Protect patient privacy and uphold HIPAA standards in all front desk interactions and documentation.

Skills

Customer service

Multitasking

Phone communication

Basic computer skills

No healthcare exp required

Education

High School Diploma or GED

Tools

Scheduling software

Excel

Job description

Strive Physical Therapy, a member of the Confluent Health family, is seeking a Full Time Front Desk Medical Receptionist to join our Columbus clinic. You will be the first voice patients hear and the first face they see, setting a warm, professional tone from the initial call through each visit.

This fast-paced role handles check-in/out, scheduling, insurance verification, and front desk communications while protecting patient privacy under HIPAA.