Care Coordinator (Medical Receptionist/PSR)

Colorado In Motion; New Jersey; On-site; USD 23,000 - 25,000; Full time

Job summary

Strive Physical Therapy is seeking a Full Time Front Desk Medical Receptionist to join our Columbus team. The role handles patient check-in/out, scheduling, insurance verification, and patient communications with a welcoming, professional approach.

No prior medical experience is required; we provide comprehensive training on EMR navigation, scheduling workflows, and HIPAA guidelines to ensure a smooth patient experience.

Qualifications

• Minimum high school diploma or GED required.
• 1+ year in a customer-facing or patient-facing role.
• Ability to multitask and stay organized in a fast-paced environment.
• Comfortable communicating on the phone with patients and colleagues.
• Basic computer proficiency; willing to learn scheduling and EMR systems.
• No prior medical experience required—training provided.

Responsibilities

• Create a welcoming, professional first impression for patients and visitors.
• Manage front desk operations: check-in/out, scheduling, insurance verification, and calls.
• Review referrals, update patient records, and explain next steps to patients.
• Keep patient flow by confirming appointments and handling waitlists and cancellations.
• Collect copays and payments accurately, with basic reconciliation when needed.
• Uphold HIPAA privacy in all front desk interactions and documentation.

Skills

Customer service

Multitasking

Phone communication

Computer literacy

Education

High School Diploma or GED

Tools

EMR navigation

Scheduling software

Email & spreadsheets

Job description

Overview

Strive Physical Therapy, a member of the Confluent Health family, is looking for a Full Time Front Desk Medical Receptionist to join our Columbus team!

• Salary: $16.50-$18.00/HR
• Full Time: 40 Hours/Week
• Schedule: M-F

At Confluent Health and our family of affiliated brands, Care Coordinators are the heartbeat of the clinic. They are the first voice a patient hears and the first face they see. You set the tone for the entire patient experience: organized, warm, and professional from the very first call through every visit. This is a fast-paced, multi-tasking role where no two days look the same, and where your ability to stay calm, follow through, and take ownership makes a direct impact on patients and the clinical team.

Responsibilities

• Create a welcoming, professional first impression for patients, visitors, and referral sources
• Manage front desk operations including patient check-in, check-out, scheduling, insurance verification/authorization, and phone calls
• Review, schedule, and follow up on incoming referrals by gathering information, creating or updating patient records, and helping patients understand next steps
• Keep patient flow and schedules moving by confirming appointments, working waitlists, filling cancellations, and following up with patients who need future visits
• Collect copays, balances, and other patient payments accurately and professionally, including basic payment tracking or reconciliation when needed
• Protect patient privacy and uphold HIPAA standards in all front desk interactions and documentation

Qualifications

What We’re Looking For:

You don't need a healthcare background to be great in this role — but you do need to be someone who genuinely enjoys helping people, thrives in a busy environment, and takes ownership of your work. If you've worked in any customer-facing role and want to build a career in healthcare, we want to hear from you.

• High School Diploma or GED required
• 1+ year of experience in a customer-facing or patient-facing role, this could include retail, hospitality, call center, medical reception, or any setting where you regularly interacted with the public in person or over the phone
• Demonstrated ability to manage multiple tasks at once while staying organized and detail-oriented
• Comfortable and confident communicating on the phone, including handling upset or frustrated callers with patience and professionalism
• Basic computer proficiency: comfortable learning new systems, navigating scheduling software, sending emails, and working in spreadsheets
• No prior medical experience required — we provide comprehensive training including EMR navigation, insurance fundamentals, scheduling workflows, and phone etiquette

About

Confluent Health, LLC and its affiliates are equal opportunity employers committed to building a diverse and inclusive workforce. We do not discriminate based on race, color, religion, sex, sexual orientation, gender (including pregnancy, childbirth, or related medical conditions), gender identity or expression, national origin, marital status, age, disability, veteran status, or other applicable legally protected characteristics. If you need assistance or would like to request an accommodation due to a disability, please contact us at [e-mail].