Care Coordinator — Front Desk & Patient Experience

Colorado In Motion; Georgetown (KY); On-site; USD 21,000 - 29,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid time off

401(k) with employer matching

Structured onboarding program

Career growth opportunities

Buddy system

Job summary

Commonwealth Hand and Physical Therapy, part of Confluent Health, is hiring a Front Desk Medical Receptionist to join our Georgetown clinic for a full-time role. You set the tone for patient experience from first call to visit, staying organized, warm, and professional in a fast-paced environment.

As a Care Coordinator, you will manage front desk duties, verify insurance, schedule appointments, collect payments, and protect patient privacy under HIPAA, with ongoing training and clear growth

Qualifications

• High School Diploma or GED required.
• 1+ year in a customer-facing or patient-facing role.
• Ability to multitask while staying organized and detail-oriented.
• Strong phone communication and basic computer skills.

Responsibilities

• Create a welcoming, professional first impression for patients, visitors, and referral sources.
• Manage front desk operations including patient check-in/check-out, scheduling, insurance verification/authorization, and phone calls.
• Review, schedule, and follow up on referrals; update patient records and explain next steps.
• Keep patient flow moving by confirming appointments, managing waitlists, and handling cancellations.
• Collect copays and balances; basic payment tracking or reconciliation as needed.
• Protect patient privacy and uphold HIPAA standards in all front desk interactions.

Skills

Customer service

Phone communication

Multitasking

Computer literacy

HIPAA compliance

Education

High School Diploma or GED

Tools

EMR software

Job description

Commonwealth Hand and Physical Therapy, part of Confluent Health, is hiring a Front Desk Medical Receptionist to join our Georgetown clinic for a full-time role. You set the tone for patient experience from first call to visit, staying organized, warm, and professional in a fast-paced environment.

As a Care Coordinator, you will manage front desk duties, verify insurance, schedule appointments, collect payments, and protect patient privacy under HIPAA, with ongoing training and clear growth